Upwork: Criticism on Customer Service, Scams, and Quality Control
Upwork Feedback Analysis: Dive into User Experiences
Upwork faces criticism for poor customer service, scams, and lack of freelancer quality control. Many users report being scammed, experiencing account suspensions, and encountering unreliable freelancers. Complaints highlight issues with verification processes, high fees, and lack of support in dispute resolutions. Despite some positive experiences, a prevalent theme is dissatisfaction with Upwork's handling of disputes, account closures, and overall platform functionality.
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Extremely greedy platform - favours clients over freelancers. And continue to increase the price of connects to freelancers. There is absolutely no protection for freelancers, only for clients.
Sentiment
Negative
Content
Low Pay and Fees
Oct 09, 2023
Terrible support.
Terrible support.I wanted to close my account but following the support instructions gets me no where and there isn't any straight forward option to contact them.
Sentiment
Negative
Content
Terrible Support
Sep 24, 2023
I think this is the best way to work…
I think this is the best way to work free minded and a way to understanding between seller and client. No need of worry about payment system. It's all safe and easy to use.
Sentiment
Positive
Content
Customer Service
Sep 20, 2023
Best place to find freelancer
Best place to find freelancer ! but i bit expensive
Sentiment
Positive
Content
Low Pay and Fees
Sep 19, 2023
Scam!
No no no no don’t do it they took my money and gave it the scammers on the site the company and the sellers are scamming
Sentiment
Negative
Content
Scams and Fraud
Sep 19, 2023
very bad
very bad. freencers are low quality. delays are not punished. you often find unreliable people. many mercenaries and some crooks.
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This page displays purchase options and a preview of the customer feedback analysis report for Upwork based on online reviews collected from Trustpilot. The analysis helps Digital Marketing Managers, Freelance Platform Strategists, Customer Experience Directors, Risk Management Officers, Human Resources Professionals to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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