Critical Reviews of OfferUp: Account Bans, Customer Service Issues, and Scams
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Critical Reviews of OfferUp: Account Bans, Customer Service Issues, and Scams

OfferUp Analysis: Insights into User Feedback and Challenges

OfferUp faces severe criticism from users who report issues with account bans, lack of customer service, scams, and ineffective policies. Many users express frustration over the platform's treatment of legitimate sellers, allowing scams to thrive while disabling trustworthy accounts without proper explanation.

Source: Trustpilot Reviews of OfferUp 

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Customer Feedback Analysis of OfferUp 

Explore critical feedback on OfferUp: uncover insights on customer service woes, scams, and account issues in our report.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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  • Sold a car to scammer

    Sold a car to scammer , dmv and police don’t help , OfferUp keep sending automated responses , they don’t protect their customers from fraud

    Sentiment
    • Negative
    Content
    • Scams and Fraud
    Jun 16, 2024
  • Lincoln Offer Up is scam

    Not worth one star. Offer Up is garbage. Ordered an stopwatch but never got any respons, despite several mails. I hope you are happy with my money. :(

    Sentiment
    • Negative
    Content
    • Item Quality and Delivery
    Jun 10, 2024
  • Mailed an item. Offer up did not give payment.

    Sold an item. Dropped off at post office. Offer up cancelled order so now I have mailed the package and don’t get paid for it. Our city having delays at post office.

    Sentiment
    • None
    Content
    • Customer Service Experience
    Mar 03, 2024
  • Worst selling app

    Worst selling app. They are quick to take money but take months to cash out, no customer service to reach out to. They literally are the worst app

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Mar 01, 2024
  • No longer able to connect with Offer Up - cell too old

    Well, seems those of us with older cell phones no longer are welcome on Offer up and have been kicked off.Not buying a new phone just to sell on Offer up - you may end losing lots of folks.

    Sentiment
    • Negative
    Content
    • Platform Functionality Issues
    Feb 28, 2024
  • Placed an order for a watch

    Placed an order for a watch. They canceled the order and deleted my account. The total purchase price has been processing on my debit card for over a week now. I’ll never use offer up again.

    Sentiment
    • Negative
    Content
    • Account Suspension
    Feb 26, 2024
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Sentiment Analysis (limited preview)
-98 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for OfferUp  based on online reviews collected from Trustpilot. The analysis helps Marketplace Platform Managers, Customer Experience Strategists, E-commerce Consultants, Digital Platform Regulators, Consumer Rights Advocates to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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