TradeMe Faces Criticism for Poor Customer Service and Lack of Buyer Protection
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TradeMe Faces Criticism for Poor Customer Service and Lack of Buyer Protection

TradeMe Feedback Report: Insights & Analysis

TradeMe, the popular online marketplace in New Zealand, is facing criticism for poor customer service, high fees, and a lack of buyer protection. Users complain about restricted accounts, hacked accounts, and issues with refunds. There are also concerns about the monopoly-like behavior of TradeMe, as well as the removal of useful features and controls for scam sellers. The platform has been accused of neglecting the interests of sellers and buyers, leading to a decline in trust and satisfaction.

Source: Trustpilot Reviews of Trade Me 

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Customer Feedback Analysis of Trade Me 

Uncover insights into TradeMe's customer feedback on service, fees, and protection with our in-depth analysis report.

Custom Date - May 30, 2025
Featured Content
  • No Customer Support from 2023
    Sentiment
    • Negative
    Content
    • Customer Service
    Sep 19, 2023
  • So I bought a 80$ perfume buyer never…
    Sentiment
    • Negative
    Content
    • Seller Issues
    Sep 18, 2023
  • POOR SERVICE 5 months and no reply
    Sentiment
    • Negative
    Content
    • Customer Service
    Aug 15, 2023
  • Crappy company only worried about…
    Sentiment
    • Negative
    Content
    • Fees and Commissions
    Aug 08, 2023
  • Unreasonably high fees and Poor Service
    Sentiment
    • Negative
    Content
    • International Access
    Jun 15, 2023
  • Feedback removed…
    Sentiment
    • Negative
    Content
    • Delivery Issues
    Mar 07, 2023
  • See All Reviews
Sentiment Analysis (limited preview)
-100 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Trade Me  based on online reviews collected from Trustpilot. The analysis helps Marketplace Managers, Customer Service Analysts, E-commerce Consultants, Consumer Rights Advocates, Online Retail Executives to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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