Mixed Reviews for Super.com: Ease of Use vs. Unexpected Charges & Poor Customer Service
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Mixed Reviews for Super.com: Ease of Use vs. Unexpected Charges & Poor Customer Service

Mixed reviews for Super.com with positives on ease of use, helpful discounts, and efficient booking process, but negatives on unexpected charges and poor customer service. Users praise the app for great rates and savings but complain about hidden fees, billing issues, and lack of support.

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  • Customer Experience Directors
  • Product Managers
  • Business Analysts
  • Hotel Industry Executives

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Custom Date - Sep 19, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • I Love super dry brand

    I Love super dry brand . And now so annoyed - find out in one of the shops that stopped doing plastic zips !!! I can’t have metal as I smell that material and makes me cringe 😬 I can’t do metal cant tolerate smell or on my skin. MaybyI am Maleficent. So it is just so annoying!!!! Please 🙏🏼 I need fully zip up storm hoodie. PLEASE do some plastic thick zips !!!

    Sentiment
    • Positive
    Content
    • Hotel Quality
    Mar 13, 2024
  • Great people and great prices

    The company was great. I enjoyed my say helped with the low cost. I just saw around easy to use an access thank you very much

    Sentiment
    • Positive
    Content
    • Price Competitiveness
    Mar 12, 2024
  • Don't use

    Don't use. Super.com does not help you or care if the booking sucks. The hotel manager won't even talk to you about problems if you book through Super.com. Stay away from Super.com.

    Sentiment
    • Negative
    Content
    • Customer Service
    Mar 11, 2024
  • Great deal!!

    What an amazing deal I got using Super.com at an amazing hotel. I saved almost $100. Found a room with a working jacuzzi for my one night away from the kids. Had no issues checking in, just needed my ID. I WILL definitely use any time I need to get away!!

    Sentiment
    • Positive
    Content
    • Hotel Quality
    Mar 11, 2024
  • when going to the paypAL SITE TO PAY

    when going to the paypAL SITE TO PAY, IT SHOWED ME FIRST THE AMOUNT IN us DOLLAR INSTEAD OF eURO. tHIS WAS VERY CONFUSING AND i WAS NOT SURE IF i WOULD GO ON WITH THE BOOKING. i REALLY HESITATED.

    Sentiment
    • None
    Content
    • Payment Issues
    Mar 10, 2024
  • easy to book

    within 2-3 minutes, i booked my hotel. its my personal experience, i recommend if anyone wants to book hotel or anything go through thia website.

    Sentiment
    • Positive
    Content
    • Booking Experience
    Mar 10, 2024
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Sentiment Analysis (of 30 reviews)
52 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Super.com  based on online reviews collected from Trustpilot. The analysis helps Digital Marketing Managers, Customer Experience Directors, Product Managers, Business Analysts, Hotel Industry Executives to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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