Mixed Reviews for Brex: Transparency and Support Issues Highlighted
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Unveiling Brex Customer Feedback Insights: A Must-Read Report

Mixed Reviews for Brex: Transparency and Support Issues Highlighted

Mixed reviews for Brex, with complaints about sudden account closures, lack of transparency, and customer support issues. Some praise the platform for its ease of use and rewards. Key concerns include unexplained rejections, blocked funds, and questionable business decisions.

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Custom Date - Sep 08, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • fraudadores sem vergonha, eles nem valem zero st

    golpistas completos. Eles me pediram para listar moedas. O dinheiro foi arrecadado através de bitcoin, enviei mais de $ 9.800, eles bloquearam minha conta, bloquearam meu acesso a eles, uma empresa não confiável. Se não fosse por ᴬˢˢᴱ 🤏🏻ᵀᴿᴱ👈ᵀᴿᴵᴱ 👈 ᵛᴬᴸ.ᴵᴼ que me ajudou a garantir tudo de volta, eu ainda estaria em perigo.

    Sentiment
    • Negative
    Content
    • Lack of Transparency
    Sep 20, 2023
  • Extremely poor quality of service

    Extremely poor quality of service. They closed the account saying they won't serve customers below the monthly revenue threshold. And my funds are stuck.

    Sentiment
    • Negative
    Content
    • Account Closure Issues
    Jun 21, 2023
  • A bit obtuse

    A bit obtuse - we meet multiple criteria on their new customer list but were rejected during the application state with no explanation. More forthcoming requirements would be helpful as we would not have wasted time applying if we did not believe we met all requirements.

    Sentiment
    • Negative
    Content
    • Eligibility Criteria Miscommunication
    Jan 24, 2023
  • The worst company ever!

    The worst company ever!! I would stay far away from Brex, this company will fail anytime soon. Horrendous customer service, wrongful accounting and no benefits like normal cards have. It's like play school dealing with them.

    Sentiment
    • Negative
    Content
    • Unsatisfactory Reward System
    Dec 07, 2022
  • The worst expense tool ever created

    The worst expense tool ever created. My company recently onboarded this tool to replace Concur.Concur was ok, a bit outdated but it worked and it was intuitive. This on the other hand is incredibly confusing and there are some weird fees associated with reimbursements.

    Sentiment
    • Negative
    Content
    • Technical Platform Issues
    Nov 25, 2022
  • False Advertisement

    They say my company that makes $80,000 a year is eligible for credit. When you apply they say my company doesn't make enough cause the company doesn't make one million dollars annually. False advertisement on their website.

    Sentiment
    • Negative
    Content
    • Business Funding Criteria
    Oct 12, 2022
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Sentiment Analysis (of 30 reviews)
-53 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Brex  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Customer Relationship Managers, Product Managers in FinTech, Risk Management Officers, Business Development Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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