Relay Financial Online Reviews Summary
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Relay Financial Online Reviews Summary

Relay Financial receives high praise for its user-friendly interface, responsive customer service, and fee flexibility, attracting positive reviews for its efficiency and ease of account management. Customers appreciate the quick setup, multiple account options, and helpful staff interactions. However, some users faced challenges, such as frozen accounts and unresponsiveness, highlighting the importance of clear communication and consistent service quality.

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  • Financial Analysts
  • Customer Experience Managers
  • Business Development Managers
  • Digital Marketing Specialists
  • Banking Sector Consultants

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Custom Date - Sep 16, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Use this bank!

    The best bank I have used they have almost all features I’ve been desperate for glad they exist!

    Sentiment
    • Positive
    Content
    • Banking Features and Options
    Apr 24, 2024
  • I love my account with Relay

    I love my account with Relay, and anytime I have had an issue or question, they have responded insanely fast. Recently had a question, and Gavin replied to my message within five minutes and took care of my issue.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 23, 2024
  • When i had an issue with login i was…

    When i had an issue with login i was able to get in contact with help desk easily and they were super kind and resolved my issue immeditaly :)

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 14, 2024
  • Vivian is a great CSR

    Vivian is a great CSR. My business focuses on CSR and she knocked it out of the park. She was kind, courteous, very helpful, and fixed my issue at hand. Thanks again for making my experience a great one.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 11, 2024
  • Customer service does not reply.

    The website and app is ok but have experienced better from other online banks. The customer service is very unresponsive when it come to requesting information. Needless to say opted to use other banking options.

    Sentiment
    • Negative
    Content
    • Customer Service Excellence
    Apr 10, 2024
  • The service was fast as by email as by…

    The service was fast as by email as by phone! Great service. And I love the bank!

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 04, 2024
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Sentiment Analysis (of 30 reviews)
76 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Relay Financial  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Customer Experience Managers, Business Development Managers, Digital Marketing Specialists, Banking Sector Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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