Mixed Reviews Highlight Customer Service Efficiency and Security Measures at Sogexia
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Mixed Reviews Highlight Customer Service Efficiency and Security Measures at Sogexia

Sogexia garners mixed reviews with praise for its customer service efficiency, security measures, and quick responses to issues. However, some users express dissatisfaction with high fees and lack of clarity in certain situations. Overall, the bank is commended for its proactive approach in assisting clients and offering reliable online banking services.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Mefiance

    On demande une confirmation que l'argent que l'on envoi Ă  un artisan qui ouvre un compte au Luxembourg motus pas de rĂ©ponse tiut le monde se cache derriere le rgpd en fait il faut ĂȘtre trĂšs trĂšs vigilant sur le fait d'envoyer de l'argent Ă  l Ă©tranger

    Sentiment
    • Negative
    Content
    • Security and Fraud Protection
    Jun 05, 2024
  • Pour chaque entrée d'argent salarié

    Pour chaque entrée d'argent salarié, caf... des frais comme jamais vu. Exagéré Je change de compte vit

    Sentiment
    • Negative
    Content
    • Fees and Charges
    Jun 05, 2024
  • je n ai aucun soucis se compte bancaire…

    je n ai aucun soucis se compte bancaire trés sécurisé le personnel et trés agréable je recommande cette banque

    Sentiment
    • Positive
    Content
    • Overall Satisfaction
    Jun 05, 2024
  • je viens de commencer avec cette banque…

    je viens de commencer avec cette banque en ligne et je suis trÚs satisfaite . Cependant je n'arrive pas a finaliser le compte que j 'ai créée pour ma fille qui est toujours étudiante.

    Sentiment
    • Positive
    Content
    • Account Access Issues
    Jun 04, 2024
  • Très bien son service client très bien…

    TrĂšs bien son service client trĂšs bien Ă©coute bien merci Sogexia

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Jun 04, 2024
  • réactivité et efficacité justesse et…

    réactivité et efficacité justesse et précision du propos.

    Sentiment
    • Positive
    Content
    • Responsiveness of Customer Support
    Jun 04, 2024
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Sentiment Analysis (of 30 reviews)
67 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Sogexia  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Customer Service Managers, Banking Professionals, Product Managers, Marketing Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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