Mixed Reviews: Quick Issue Resolution & Great Customer Service at Pleo
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Mixed Reviews: Quick Issue Resolution & Great Customer Service at Pleo

Pleo receives mixed reviews on Trustpilot, with positive feedback on quick issue resolution, great customer service from team members like Jozef and James, and efficient handling of fraud cases. Users appreciate the user-friendliness of the platform and the responsiveness of the support team. However, some reviewers express concerns about weekend fund processing delays and ongoing unresolved everyday issues.

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Fast response and issue sorted very…

    Fast response and issue sorted very quickly by James

    Sentiment
    • Positive
    Content
    • Quick Issue Resolution
    Sep 09, 2024
  • Resolved issue

    This would be a mixed review as the issue possibly stemmed from Pleo in the first place. But Valeria, who I dealt with today was very good in her direction and we were able to resolve the issue, albeit over 3 hours! Thank you.

    Sentiment
    • Positive
    Content
    • Mixed Customer Service Experience
    Sep 05, 2024
  • Exceptional customer service from Jozef and the team

    We had a sizeable fraudulent transaction on one of our cards. The Pleo customer service team and Jozef have been exceptional from start to finish. They're responsive, helpful and keep you updated at every stage.Much appreciated!

    Sentiment
    • Positive
    Content
    • Fraud Cases Handling
    Sep 05, 2024
  • Deseo agradecer especialmente la…

    Deseo agradecer especialmente la dedicaci贸n y compromiso de David Arroyo Mart铆nez, en la resoluci贸n de incidencias surgidas durante la integraci贸n con Holded. Su profesionalidad y disposici贸n son encomiables.

    Sentiment
    • Positive
    Content
    • Professionalism and Efficiency
    Sep 04, 2024
  • Lifesafer

    Zoned in on the issue I had immediately , came up with a solution with easy to follow steps. Perfect

    Sentiment
    • Positive
    Content
    • Quick Issue Resolution
    Sep 04, 2024
  • Valéria is a TOP employee

    Val茅ria was really fast, smart and kind solving my request :)

    Sentiment
    • Positive
    Content
    • Quick Issue Resolution
    Sep 03, 2024
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Sentiment Analysis (of 30 reviews)
84 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Pleo  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Product Managers, Financial Analysts, Risk Management Officers, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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