My Utilita App: Mixed User Feedback and Functional Concerns
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My Utilita App: Mixed User Feedback and Functional Concerns

Mixed reviews for the My Utilita app, with some users experiencing issues such as inaccurate readings, billing problems, and difficulties with address verification. On the other hand, many find it convenient for topping up, receiving notifications, and monitoring energy usage. Customer service feedback varies, with some praising the support received while others criticize it. Overall, the app's functionality and reliability are questioned, leading to suggestions for improvements.

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  • Market Researchers
  • Energy Sector Analysts
  • UI/UX Designers

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Slow

    App is slow and readings inaccurate. Could be a lot better. Customer service is wack too

    Sentiment
    • Negative
    Content
    • App Functionality Issues
    Feb 22, 2024
  • Gas

    The app is great it always shows my electricity but never gas usage on the app so I have to go out side and check all the time

    Sentiment
    • None
    Content
    • Meter Reading Display Troubleshooting
    Jan 26, 2024
  • Usage not working

    The last 3 days the usage has not updated. This app is really needing updated. Would be good if it told you what you’ve used so far seeing as we have to actually monitor our usage with these ridiculous prices we are being charged.

    Sentiment
    • Negative
    Content
    • Meter Reading Display Troubleshooting
    Jan 17, 2024
  • Best hands down

    Just is and I recommend you get in on the action if you haven’t done already.. Don’t worry there’s plenty to go around đŸ€ȘđŸ™đŸŸ

    Sentiment
    • Positive
    Content
    • Satisfaction with Utilita Services
    Jan 14, 2024
  • Simple to use and understand

    Very easy to use, really easy to understand and the notifications you receive to let you know you’re running low on credit is really handy and topping up credit is so simple, also really like that you can check the amount of money you’re spending each day on both gas and electricity.

    Sentiment
    • Positive
    Content
    • Convenience of App for Topping Up
    Jan 12, 2024
  • Top up

    My top up not showing on app not displaying write amount of credit I have

    Sentiment
    • Negative
    Content
    • App Functionality Issues
    Jan 06, 2024
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Sentiment Analysis (of 30 reviews)
10 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for My Utilita based on online reviews collected from App Store. The analysis helps Product Managers, Customer Experience Specialists, Market Researchers, Energy Sector Analysts, UI/UX Designers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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