Mixed Customer Sentiment Towards OVO Energy App and Services
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Mixed Customer Sentiment Towards OVO Energy App and Services

Customers express frustration with OVO Energy's app updates, billing processes, and customer service. Complaints include difficulties in obtaining refunds, app functionality issues, and lack of transparency in billing. Some users criticize the focus on new customers over existing ones. Positive feedback highlights ease of use, helpful customer service, and energy insights feature. Overall, OVO Energy faces challenges related to app usability, billing accuracy, and customer communication.

Best for
  • Energy Sector Analysts
  • Customer Experience Managers
  • Product Managers in Energy Companies
  • Market Researchers
  • Digital Transformation Consultants

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Custom Date - Sep 16, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Mr Peter Eldridge

    Always find the App easy to use and keeps me up to date with the position my account is in.

    Sentiment
    • Positive
    Content
    • Ease of App Usage
    Feb 08, 2024
  • App

    Easy to use enable you to see update charges without waiting highly recommend

    Sentiment
    • Positive
    Content
    • Ease of App Usage
    Feb 08, 2024
  • Service from OVO

    Delighted customer using the OVO App which is intuitively easy to use. The customer service experience if required is very good.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Feb 07, 2024
  • Get a ux designer

    Why did you change a working user interface? This design looks awful, hard to use or Find the details .

    Sentiment
    • Negative
    Content
    • User Interface Design
    Feb 03, 2024
  • Excellent company Brilliant service would recommend OVO to all

    Ignore negative stories on social media. Try OVO for your selves they are very helpful in all aspects

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Jan 29, 2024
  • App

    Had this app since being moved from Scottish power and it still doesn’t work total waste of time.

    Sentiment
    • Negative
    Content
    • App Functionality Issues
    Jan 28, 2024
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Sentiment Analysis (of 30 reviews)
-30 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for OVO Energy based on online reviews collected from App Store. The analysis helps Energy Sector Analysts, Customer Experience Managers, Product Managers in Energy Companies, Market Researchers, Digital Transformation Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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