Mixed Online Reviews for British Gas: Smart Meters, Billing Problems, and Customer Service Concerns
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Mixed Online Reviews for British Gas: Smart Meters, Billing Problems, and Customer Service Concerns

Mixed online reviews for British Gas, with customers expressing dissatisfaction over smart meters, billing issues, poor customer service, and app functionality. However, some users have noted improvements in customer service and app usability over time.

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  • Customer Experience Managers
  • Energy Industry Analysts
  • Consumer Rights Advocates
  • Market Research Analysts
  • Product Managers in Energy Sector

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Smart meter

    Smart meters are rubbish had nothing but problems the gas never lands

    Sentiment
    • Negative
    Content
    • Smart Meter Issues
    Feb 26, 2024
  • Keep warm keep safe the gas to be with British Gas

    Would like to see more reductions for pensioners maybe British Gas might help

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Feb 26, 2024
  • Expensive as hell

    How on Earth do you guys justify the millions you gained in profit and make us poorer. Baffling.

    Sentiment
    • None
    Content
    • Billing Problems
    Feb 25, 2024
  • Shocking

    The worst thing I done was to move over to a smart meter, I’m paying 4 times more than before

    Sentiment
    • Negative
    Content
    • Smart Meter Issues
    Feb 25, 2024
  • unfair

    Not happy for being charged for gas while my boiler is being off for days.

    Sentiment
    • Negative
    Content
    • Payment Difficulties
    Feb 25, 2024
  • Gas top up service quick and easy👍🏻

    Quick, easy top up with Apple Pay. Impressive👍🏻

    Sentiment
    • Positive
    Content
    • App Functionality
    Feb 25, 2024
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Sentiment Analysis (of 30 reviews)
-3 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for British Gas based on online reviews collected from App Store. The analysis helps Customer Experience Managers, Energy Industry Analysts, Consumer Rights Advocates, Market Research Analysts, Product Managers in Energy Sector to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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