Octopus Energy App Frustration and Billing Problems
  • 70 users bookmarked
  • Sources App Store Reviews
  • Size Up to latest 500 reviews (Customizable)
Explore Octopus Energy App Insights: A Customer Feedback Report

Octopus Energy App Frustration and Billing Problems

Customers express frustration with Octopus Energy's app, citing issues with data disappearance, lack of functionality after updates, billing problems, and poor customer service. Complaints include missing tariff data, inaccurate readings, dark mode accessibility issues, billing errors, unresponsive support, and difficulties setting up features like Intelligent Octopus Go. Despite some positive feedback on pricing and user-friendliness for basic tasks, the overall sentiment is negative due to recurring technical issues and unsatisfactory experiences.

Best for
  • Market Analysts
  • Product Managers
  • Customer Service Directors
  • Energy Consultants
  • UI/UX Designers

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.

Purchased users
21 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!
Preview

Here, you can see the limited preview of this report for only 30 reviews.

Export
Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
see all >>
Featured Content
see all >>
  • Horrendous customer service

    I paid my bill via the app and they also took direct debit from my bank account. And now refuse to refund directly to my bank account.

    Sentiment
    • Negative
    Content
    • Billing and Payment Issues
    Feb 24, 2024
  • App not working

    Still no readings from my 'smart' meter appearing in the app. Future customers beware - Octopus are all marketing and no trousers!

    Sentiment
    • Negative
    Content
    • Meter Reading Difficulties
    Feb 20, 2024
  • Great energy company

    Simple to use app
    Quite good prices,

    Sentiment
    • Positive
    Content
    • Energy Pricing and Costs
    Feb 19, 2024
  • Payments

    Octopus have taken 3 times my monthly cost out of my bank and refuse to respond to requests to return it. Very unhappy with their service.

    Sentiment
    • Negative
    Content
    • Billing and Payment Issues
    Feb 19, 2024
  • Octopus smart meter. Not…!

    The system does not work.
    Constantly asked for manual readings.
    Not billed for months at a time.
    Absolute rubbish.
    Avoid….!

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Feb 18, 2024
  • Export graphs have gone AWOL

    Export usage graphs are missing from the app (they’re there on the website as they used to be in the app)

    Sentiment
    • None
    Content
    • App Functionality and Updates
    Feb 17, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-27 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel, PDF and PowerPoint attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

See a Sample Report Buy Now
One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
21 users purchased a report in the last 24 hours.
See a Sample Report Purchase This Report from $18
One-time purchase without hidden or recurring costs!
Similar Reports
  1. EDF UK App Customer Feedback Analysis Report
    App Store Reviews 77
  2. In-Depth Analysis of Jolly Phonics Lessons App Reviews
    App Store Reviews 95
  3. Unlock Insights into British Gas Customer Feedback
    App Store Reviews 79
Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Octopus Energy based on online reviews collected from App Store. The analysis helps Market Analysts, Product Managers, Customer Service Directors, Energy Consultants, UI/UX Designers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 30 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by App Store and is not associated with or supported by App Store in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to App Store's terms of use, including copyright regulations, when utilizing the extracted review data.