Octopus Energy App Frustration and Billing Problems
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    • Market Analysts
    • Product Managers
    • Customer Service Directors
    • Energy Consultants
    • UI/UX Designers
Octopus Energy App Frustration and Billing Problems

Explore Octopus Energy App Insights: A Customer Feedback Report

Customers express frustration with Octopus Energy's app, citing issues with data disappearance, lack of functionality after updates, billing problems, and poor customer service. Complaints include missing tariff data, inaccurate readings, dark mode accessibility issues, billing errors, unresponsive support, and difficulties setting up features like Intelligent Octopus Go. Despite some positive feedback on pricing and user-friendliness for basic tasks, the overall sentiment is negative due to recurring technical issues and unsatisfactory experiences.

Source: App Store Reviews of Octopus Energy

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Customer Feedback Analysis of Octopus Energy

Uncover issues with Octopus Energy's app through customer feedback on billing, service, and functionality.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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  • Horrendous customer service

    I paid my bill via the app and they also took direct debit from my bank account. And now refuse to refund directly to my bank account.

    Sentiment
    • Negative
    Content
    • Billing and Payment Issues
    Feb 24, 2024
  • App not working

    Still no readings from my 'smart' meter appearing in the app. Future customers beware - Octopus are all marketing and no trousers!

    Sentiment
    • Negative
    Content
    • Meter Reading Difficulties
    Feb 20, 2024
  • Great energy company

    Simple to use app
    Quite good prices,

    Sentiment
    • Positive
    Content
    • Energy Pricing and Costs
    Feb 19, 2024
  • Payments

    Octopus have taken 3 times my monthly cost out of my bank and refuse to respond to requests to return it. Very unhappy with their service.

    Sentiment
    • Negative
    Content
    • Billing and Payment Issues
    Feb 19, 2024
  • Octopus smart meter. Not…!

    The system does not work.
    Constantly asked for manual readings.
    Not billed for months at a time.
    Absolute rubbish.
    Avoid….!

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Feb 18, 2024
  • Export graphs have gone AWOL

    Export usage graphs are missing from the app (they’re there on the website as they used to be in the app)

    Sentiment
    • None
    Content
    • App Functionality and Updates
    Feb 17, 2024
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Sentiment Analysis (limited preview)
-27 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Octopus Energy based on online reviews collected from App Store. The analysis helps Market Analysts, Product Managers, Customer Service Directors, Energy Consultants, UI/UX Designers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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