EDF UK App Dissatisfaction: Login Issues, Missing Features, and Glitches
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EDF UK App Customer Feedback Analysis Report

EDF UK App Dissatisfaction: Login Issues, Missing Features, and Glitches

Customers are highly dissatisfied with the recent updates to the EDF UK app, citing issues such as login problems, missing features like energy use comparison, inability to submit readings, and lack of clarity on billing. Many users face constant glitches, account number changes, and difficulty accessing gas usage data. The app's performance has significantly deteriorated, leading to frustration, inconvenience, and a lack of trust among customers.

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  • Customer Service Managers
  • App Developers
  • Product Managers
  • UX/UI Designers
  • Energy Sector Consultants

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Custom Date - Oct 31, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Can’t submit meter readings

    The app doesn’t work properly. There’s no space to type in the meter readings.

    Sentiment
    • Negative
    Content
    • Meter Reading Difficulties
    Feb 07, 2024
  • Unusable

    Trying to register on this app but my account number contains letters and this app will only let me enter numbers.
    Very frustrating

    Sentiment
    • Negative
    Content
    • Account Number Issues
    Feb 06, 2024
  • Rubbish!

    Despite endless talks with EDF still not able to get a balance on my app after months and months. Really frustrating and annoying.

    Sentiment
    • Negative
    Content
    • Billing Concerns
    Feb 03, 2024
  • Keyboard too small and fiddly.

    Just downloaded the app. Keyboard is way too small and fiddly for an older person with arthritic fingers.

    Sentiment
    • Negative
    Content
    • App Functionality
    Jan 26, 2024
  • Useless

    Continual breakage whilst trying to log on. Finger ID stopped working.

    Sentiment
    • Negative
    Content
    • Login Issues
    Jan 18, 2024
  • Balance does not update

    The only problem I have with this app is the balances do not update each time you open the it. Needs a refresh option added

    Sentiment
    • Positive
    Content
    • App Functionality
    Jan 17, 2024
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Sentiment Analysis (of 30 reviews)
-83 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for EDF UK based on online reviews collected from App Store. The analysis helps Customer Service Managers, App Developers, Product Managers, UX/UI Designers, Energy Sector Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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