Mixed Customer Sentiment on E.ON NEXT App Features and Functionality
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Mixed Customer Sentiment on E.ON NEXT App Features and Functionality

Customers express mixed feelings about the E.ON NEXT app, praising the easy meter reading and bill tracking features while also highlighting issues like frequent logouts, login errors, and payment detail saving. Some appreciate excellent customer service, while others find the app unreliable post-update. Users request improvements like adding Apple Pay, fixing login bugs, and enhancing overall stability.

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  • Utility Service Managers

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Mr F

    Love the app i can see bills i have paid and can update my meter reading

    Sentiment
    • Positive
    Content
    • Billing and Account Management
    Feb 26, 2024
  • Eon incredibly helpful

    Incredibly helpful and patient customer service agent.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Feb 26, 2024
  • Can’t log in

    Ever since the new update I am unable to log into my account! Disappointed

    Sentiment
    • Negative
    Content
    • Login and Account Access Issues
    Feb 24, 2024
  • Not loading

    Will not allow me to even sign in. Just loads the screen and nothing happens.

    Sentiment
    • Negative
    Content
    • Login and Account Access Issues
    Feb 23, 2024
  • Great app

    Easy to use and helps keep a track of the bills

    Sentiment
    • Positive
    Content
    • App Usability and Functionality
    Feb 19, 2024
  • Update

    This app is useless. One minute it updates at midnight and the next it stops updating. Same thing with Face ID it keeps logging you out.SORT IT out. In 2024 to have such a not fit for purpose app is embarrassing.

    Sentiment
    • Negative
    Content
    • App Updates and Technical Glitches
    Feb 16, 2024
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Sentiment Analysis (of 30 reviews)
10 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for E.ON NEXT based on online reviews collected from App Store. The analysis helps Product Managers, Customer Experience Specialists, Mobile App Developers, Marketing Strategists, Utility Service Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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