Mixed Reviews Highlighting Room Quality, Customer Service, and Location
Unveil Customer Insights: Hilton Garden Inn DC/Georgetown Report

Mixed Reviews Highlighting Room Quality, Customer Service, and Location

2201 M St NW, Washington, DC 20037, United States

The Hilton Garden Inn Washington DC/Georgetown Area receives mixed reviews with particular emphasis on room quality, customer service, amenities, and location. Guests appreciate the spacious rooms, convenient location, and the first-floor restaurant. However, there are concerns about cleanliness, amenities like WiFi, and noisy appliances. Some guests experienced issues with reservations and encountered unprofessional staff during check-in. Despite ongoing renovations, the hotel's central location and nearby attractions are highlighted as positive aspects. Overall, the hotel's service quality, room conditions, and customer care are central themes in the reviews.

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  • Street parking is crazy if you don't want to pay for a parking garage.The resteraunt attached is good, but service a little "young". Went to bar to eat twice in a day, breakfast & lunch. Breakfast was fine, but lunch bartender definitely dropped the ball. Maybe he was new or just graduated from being a barback, but bro was bad.Hotel rooms clean, tho small with not much of a view, so aim for higher floor levels.

    Sentiment
    • Positive
    Content
    • Restaurant Experience
  • This place was bomb I was able to play with my drone in that room it was pretty big and beautiful the touches on the bathroom are unique and precise and the soap and products smell so good together .i don’t go to many hotels any more I been tooo a lot this one is great though

    Sentiment
    • Positive
    Content
    • Room Comfort
  • The check-in process, meant to be straightforward, took an unwelcome turn as the staff member delved into intrusive and overly personal questioning. Upon sharing my relocation to Washington DC for a job opportunity, instead of a customary welcome or best wishes, I was taken aback by the individual's overtly nosy inquiries. While the Hilton Garden Inn boasted a comfortable property and well-appointed rooms, my check-in experience unfortunately fell short of expectations due to the conduct of one staff member. This individual, described as a gentleman in his late thirties with blond/ginger hair, exhibited a concerning lack of professionalism and boundaries during our interaction. The check-in process, meant to be straightforward, took an unwelcome turn as the staff member delved into intrusive and overly personal questioning. Upon sharing my relocation to Washington DC for a job opportunity, instead of a customary welcome or best wishes, I was taken aback by the individual's overtly nosy inquiries. The most disconcerting aspect was the individual's negative and disrespectful comments about the military, a wholly inappropriate topic for a customer service interaction. What added to the discomfort was the farewell phrase used, “good luck, you're going to need it,” which was perplexing and far from a customary well-wishing sentiment. This comment was both out of place and unkind, leaving a lasting impression of dissatisfaction. In a service-oriented industry, it's imperative for staff members to maintain a level of professionalism and respect boundaries. Unfortunately, this experience left me feeling uncomfortable and disheartened. I sincerely hope that the Hilton Garden Inn takes this feedback seriously and implements measures to ensure that their staff are trained in respectful communication and appropriate customer interaction. While the property itself was satisfactory, the quality of the guest experience, particularly during check-in, needs significant improvement.

    Sentiment
    • Negative
    Content
    • Check-in Experience
  • Great location, rooms were alright. It could be a bit cleaner overall but not terrible. I was a big fan of the location, and use Park Whiz to avoid the valet fees

    Sentiment
    • None
    Content
    • Location
  • The room was typical, clean, and comfortable. We were on the fifth floor and it was quiet. The staff were friendly, courteous, and efficient. Only one elevator was working and it was shared with hotel staff. Everyone was considerate and took turns. This was impressive! The location is a great plus - close to the Foggy Bottom Metro station and about 25 minutes walking distance to good places to eat and shop. The area is quiet and very pleasant. We thoroughly enjoyed our long weekend stay!Walkability: Under 10 minutes walk to Foggy Bottom Metro station25 minutes walk to Wisconsin Ave for good food and shopping placesLocated near residential, condo/apartment buildings hence there are coffee shops and convenience stores nearby

    Sentiment
    • Positive
    Content
    • Location
  • On the night of Thursday Nov 9th we were sleeping and the refrigerator started making a very loud noise at 3 am waking us up. I couldn't sleep at all after that. I told the front desk and they told me they would adjust the bill for the inconvenience but there was no supervisor at the moment with the authority to do it. Nothing was adjusted, I called a couple of times on Friday and Saturday and there was never a supervisor available. I was told on Saturday that the issue was going to be scalated to a zone supervisor (or some similar position) and somebody would call me no later than Monday. Well, it is Thursday and nobody has called yet. Very bad customer service

    Sentiment
    • Negative
    Content
    • Customer Service
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Sentiment Analysis (of 30 reviews)
40 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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