Mixed Reviews for The Manhattan at Times Square Hotel
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Mixed Reviews for The Manhattan at Times Square Hotel

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790 7th Ave, New York, NY 10019, United States

The Manhattan at Times Square Hotel has received mixed reviews, with guests mentioning issues such as room cleanliness, customer service, reservations mix-ups, and maintenance problems. While some guests praised the location and specific staff members, others highlighted problems with room conditions, reservations, and overall hotel management.

Source: Google Business Reviews of The Manhattan at Times Square Hotel

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Customer Feedback Analysis of The Manhattan at Times Square Hotel

Explore our in-depth analysis of customer feedback for The Manhattan at Times Square Hotel to enhance your business insights.

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  • This hotel is a fraud. They took security deposit while they told me would be refunded immediately after checking out. It's been 2 weeks they didn't refund it & they don't respond to calls & emails. This is stealing & highly do not recommend to visit this place. Moreover, the price shown one online and they charge double while booking. They are horrible.

    Sentiment
    • Negative
    Content
    • Security Deposit & Refund Process

  • The best hotel experience in new York

    Sentiment
    • Positive
    Content
    • Location

  • 2nd time staying at this hotel. I got it at a GREAT price.Also the location is GREAT! just a few blocks away from Times Square!Staff always super helpful!Room always clean and it's not a small dinky room either!Overall great location and price...DEFF recommend!

    Sentiment
    • Positive
    Content
    • Location

  • I don’t know why people wrote bad comments. We rented a room in this hotel for 2 nights. I really liked everything: the beds were comfortable and clean, the room was comfortable. The location is absolutely wonderful.For that kind of money being in such a place is very valuableThanks a lot we will definitely comeback

    Sentiment
    • Positive
    Content
    • Room Cleanliness

  • Stayed in one of the refurbished rooms for one night - very nice design and comfortable bed. It was quiet during the night however during the afternoon you notice that the interior walls are a bit thin. The staff in the lobby were all friendly and helpful.Walkability: Good location near Central Park, Times Square and the 7th Ave subway station

    Sentiment
    • Positive
    Content
    • Room Quality

  • La ubicación es buena esta a 5 minutos de time Square y muy cerca de principales sitio que hay que ir.Las habitaciones aceptable pero el baño muy viejo.Algunas cosas rotas.Rooms: PésimasNearby activities: Buena

    Sentiment
    • None
    Content
    • Room Quality
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-30 Net Promoter
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  • This page displays purchase options and a preview of the customer feedback analysis report for The Manhattan at Times Square Hotel based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Hospitality Consultants, Travel Industry Analysts, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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