Mixed Reviews for Hilton Garden Inn Washington DC
Unlock Insights: Hilton Garden Inn DC Review Analysis

Mixed Reviews for Hilton Garden Inn Washington DC

1225 First St NE, Washington, DC 20002, United States

Mixed reviews for the Hilton Garden Inn Washington DC/U.S. Capitol with concerns including poor room conditions, slow elevators, high valet parking fees, and cleanliness issues. However, positive points noted are friendly staff, convenient location, and easy access to nearby amenities.

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Featured Content
  • The staff were the best! Our room was clean and comfortable. There were many younger guests but it was spring break and they were, for the most part, respectful. Conveniently located near the Metro. I would stay here again.

    Sentiment
    • Positive
    Content
    • Customer Service
  • Needed a room at 0300 in the morning. Staff were very courteous and understanding. Room was very clean and quiet even for being next to the elevator.

    Sentiment
    • Positive
    Content
    • Customer Service
  • Buon hotel con buon rapporto qualità- prezzo. Bella la palestra e confortevole la piscina con spa. Consigliato

    Sentiment
    • Positive
    Content
    • Value for Money
  • I appreciate the response to my unhappy stay there however, II called the number you provided and it was just the front desk not a customer care number! The women who answered the phone had no idea how to help me.Rooms: Not what I expected

    Sentiment
    • Negative
    Content
    • Customer Service
  • Servicio pésimo. Solo funciona un accensor. Personal no es atento. Aire en los cuartos ni funciona bien.

    Sentiment
    • Negative
    Content
    • Customer Service
  • They didn’t let me check in to my room even if I had reservations they were nasty and disgusting don’t ever book and btw the lobby smelled of dog poop be awareNoteworthy details: Scammers

    Sentiment
    • Negative
    Content
    • Customer Service
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Sentiment Analysis (of 30 reviews)
-10 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Hilton Garden Inn Washington DC/U.S. Capitol based on online reviews collected from Google Business. The analysis helps Hotel Managers, Hospitality Consultants, Travel Agents, Marketing Professionals, Customer Service Trainers to discover insights into what people love, dislike, and need.

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