BT Business Service Discontent: Billing Errors, Poor Communication, and Customer Service Woes
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Unveil BT Business Service Flaws: A Comprehensive Report

BT Business Service Discontent: Billing Errors, Poor Communication, and Customer Service Woes

BT Business customers have expressed major dissatisfaction with the service provided, highlighting issues such as billing errors, poor customer service, long waiting times for installations, lack of communication, and unfulfilled promises. Complaints range from incorrect billing and overcharging to failures in service provision, including lengthy phone service outages and non-functional broadband installations. Customers have faced difficulties canceling services, encountering obstacles and excessive charges. Overall, BT Business appears to struggle with basic customer service, leading to significant negative impacts on businesses relying on their services.

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  • Business Owners
  • Customer Service Managers
  • IT Managers
  • Telecommunications Consultants
  • Operations Managers

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Awful App

    Set Up a Direct debit. Never worked and been charged a ÂŁ40 late payment fee! Always hassle to log in to the app with several recapture requests.

    Sentiment
    • Negative
    Content
    • Billing Problems
    Aug 04, 2024
  • Very poor

    Terrible service, always a problem with billing errors and really bad broadband. Upload speed is a joke, took an hour to upload a 45 minute meeting.

    Sentiment
    • Negative
    Content
    • Technical Issues
    Jul 20, 2024
  • Billing team

    Proper robber. Worst customer service I spoke to rude. No manners to even talk.
    Try to fight over the phone not ready to listen.
    Never again.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Jul 05, 2024
  • Jenni oram

    Over charged me for 2 months and every time i tried to resolve it they said they had and it does it again.
    Taking ÂŁ90 in total out of my bank is unacceptable.

    Sentiment
    • Negative
    Content
    • Billing Problems
    Jun 24, 2024
  • Cant even log on

    l downloaded the app and it worked okay for a couple of weeks.
    Now, when l log on it asks me to create an 8 digit security number, and then a new password.
    After l've done that it says "sorry, something's gone wrong, please try again later"
    l've tried numerous times and always get the same message. l've contacted support but had no response.

    Sentiment
    • Negative
    Content
    • App Functionality
    Jun 20, 2024
  • Shocking service

    Sect phone never worked properly trued to log a call online which doesn't work!
    They charge one off late payment charge of ÂŁ40 for a service which is not working
    Calls a distorted , try turnoff dnd and call firward in app don't work

    Sentiment
    • Negative
    Content
    • Technical Issues
    Jun 03, 2024
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Sentiment Analysis (of 30 reviews)
-100 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for BT Business based on online reviews collected from App Store. The analysis helps Business Owners, Customer Service Managers, IT Managers, Telecommunications Consultants, Operations Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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