BT Business customers have expressed major dissatisfaction with the service provided, highlighting issues such as billing errors, poor customer service, long waiting times for installations, lack of communication, and unfulfilled promises. Complaints range from incorrect billing and overcharging to failures in service provision, including lengthy phone service outages and non-functional broadband installations. Customers have faced difficulties canceling services, encountering obstacles and excessive charges. Overall, BT Business appears to struggle with basic customer service, leading to significant negative impacts on businesses relying on their services.
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Set Up a Direct debit. Never worked and been charged a ÂŁ40 late payment fee! Always hassle to log in to the app with several recapture requests.
Terrible service, always a problem with billing errors and really bad broadband. Upload speed is a joke, took an hour to upload a 45 minute meeting.
Proper robber. Worst customer service I spoke to rude. No manners to even talk.
Try to fight over the phone not ready to listen.
Never again.
Over charged me for 2 months and every time i tried to resolve it they said they had and it does it again.
Taking ÂŁ90 in total out of my bank is unacceptable.
l downloaded the app and it worked okay for a couple of weeks.
Now, when l log on it asks me to create an 8 digit security number, and then a new password.
After l've done that it says "sorry, something's gone wrong, please try again later"
l've tried numerous times and always get the same message. l've contacted support but had no response.
Sect phone never worked properly trued to log a call online which doesn't work!
They charge one off late payment charge of ÂŁ40 for a service which is not working
Calls a distorted , try turnoff dnd and call firward in app don't work
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