BT Business Feedback Analysis: Unveil Customer Insights
BT Business faces significant customer dissatisfaction due to billingissues, poor service delivery, and unresponsive customer support. Customers report lengthy delays in installations, unexpected charges, and lack of accountability. Complaints highlight difficulties in resolving issues, lack of communication, and repeated failures in service provision.
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Very hard work for a closed account, which i have had to spend many days to resolve, and then to be billed again, 6 months later.
Sentiment
Negative
Content
Billing and Charges Disputes
May 16, 2024
Arnab in India
Absolutely superb service by Arnab in Kolkata. So warm & friendly, professional and caring.He dealt with my BT business account efficiently and seamlessly to a totally satisfactory end.I have been happy with BT for 30 years.
Sentiment
Positive
Content
Customer Service Experience
May 16, 2024
Great Service from BT
Great Service from BT
Sentiment
Positive
Content
Customer Service Experience
May 08, 2024
Great service from the social media complaints team.
I find contacting the help centre quite complicated but when I use their X account I get brilliant and helpful responses from a real person and can answer at my own pace.Special mention to Hannah and BethM this time.
Sentiment
Positive
Content
Customer Service Experience
May 07, 2024
Avoid
Avoid BT prices are very high slow speed download and upload speed
Sentiment
Negative
Content
Service Reliability Concerns
May 06, 2024
Minus stars
Staff seem to be helpful but the system doesn’t work .. 3 months ringing everyday get passed pillar to post .. never ever again
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What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for BT Business based on online reviews collected from Trustpilot. The analysis helps Customer Experience Managers, Business Analysts, Telecommunications Consultants, Service Delivery Managers, Customer Support Directors to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Introduction
A complete report has a layout with an executive summary and navigation options.
Overview
This page gives you the summaries and sentiment analysis of automatically clustered topics.
Content Analysis (1/2)
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Content Analysis (2/2)
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Buyer Personas
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SWOT Analysis
Learn your product or service's strengths, weaknesses, opportunities and threats.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
See how your data is clustered under different themes, with summaries of the data within each theme.
Discover the fictional profiles with detailed descriptions of people who represent the audience in your dataset.
Identify core strengths, weaknesses, opportunities, and threats to facilitate a realistic, fact-based, data-driven assessment of an organization.
Understanding popular phrases provides insights into how you connect with your customers. Unlock popular phrases filter and benefit all these features that come with purchasing this report:
Emotions rule the world and also your next customers. Unlock sentiment analysis filter and benefit all these features that come withpurchasing this report:
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Right now, you’re only viewing analysis of 30 reviews. Benefit all these features below that come with purchasing report:
Right now, you’re only viewing analysis of 30 reviews. Buy this report and benefit all these features below that come with the purchase:
Right now, you’re only viewing analysis of 30 reviews. Purchase this report and benefit all these features below:
Understanding customer reviews with a holistic point of view matters. Right now, you're only viewing the analysis of 30 reviews. Purchase this report to view all and benefit these features:
Right now, you're only viewing analysis of 30 reviews. Benefit all these features below that come with purchasing report:
Summaries
SWOT Analysis
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