BT Business Customer Dissatisfaction Overview
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BT Business Feedback Analysis: Unveil Customer Insights

BT Business Customer Dissatisfaction Overview

BT Business faces significant customer dissatisfaction due to billing issues, poor service delivery, and unresponsive customer support. Customers report lengthy delays in installations, unexpected charges, and lack of accountability. Complaints highlight difficulties in resolving issues, lack of communication, and repeated failures in service provision.

Best for
  • Customer Experience Managers
  • Business Analysts
  • Telecommunications Consultants
  • Service Delivery Managers
  • Customer Support Directors

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Custom Date - May 24, 2024
Featured Content
  • Pathetic is the only word to explain

    Very hard work for a closed account, which i have had to spend many days to resolve, and then to be billed again, 6 months later.

    Sentiment
    • Negative
    Content
    • Billing and Charges Disputes
    May 16, 2024
  • Arnab in India

    Absolutely superb service by Arnab in Kolkata. So warm & friendly, professional and caring.He dealt with my BT business account efficiently and seamlessly to a totally satisfactory end.I have been happy with BT for 30 years.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    May 16, 2024
  • Great Service from BT

    Great Service from BT

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    May 08, 2024
  • Great service from the social media complaints team.

    I find contacting the help centre quite complicated but when I use their X account I get brilliant and helpful responses from a real person and can answer at my own pace.Special mention to Hannah and BethM this time.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    May 07, 2024
  • Avoid

    Avoid BT prices are very high slow speed download and upload speed

    Sentiment
    • Negative
    Content
    • Service Reliability Concerns
    May 06, 2024
  • Minus stars

    Staff seem to be helpful but the system doesn’t work .. 3 months ringing everyday get passed pillar to post .. never ever again

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 28, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-58 Net Promoter
Score
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for BT Business  based on online reviews collected from Trustpilot. The analysis helps Customer Experience Managers, Business Analysts, Telecommunications Consultants, Service Delivery Managers, Customer Support Directors to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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