BT Business Customer Dissatisfaction Overview
  • 100 users bookmarked
  • Sources Trustpilot Reviews
  • Size Up to latest 1,000 reviews (Customizable)
BT Business Feedback Analysis: Unveil Customer Insights

BT Business Customer Dissatisfaction Overview

BT Business faces significant customer dissatisfaction due to billing issues, poor service delivery, and unresponsive customer support. Customers report lengthy delays in installations, unexpected charges, and lack of accountability. Complaints highlight difficulties in resolving issues, lack of communication, and repeated failures in service provision.

Best for
  • Customer Experience Managers
  • Business Analysts
  • Telecommunications Consultants
  • Service Delivery Managers
  • Customer Support Directors

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.

Purchased users
18 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!
Preview

Here, you can see the limited preview of this report for only 40 reviews.

Export
Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
see all >>
Featured Content
see all >>
  • Pathetic is the only word to explain

    Very hard work for a closed account, which i have had to spend many days to resolve, and then to be billed again, 6 months later.

    Sentiment
    • Negative
    Content
    • Billing and Charges Disputes
    May 16, 2024
  • Arnab in India

    Absolutely superb service by Arnab in Kolkata. So warm & friendly, professional and caring.He dealt with my BT business account efficiently and seamlessly to a totally satisfactory end.I have been happy with BT for 30 years.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    May 16, 2024
  • Great Service from BT

    Great Service from BT

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    May 08, 2024
  • Great service from the social media complaints team.

    I find contacting the help centre quite complicated but when I use their X account I get brilliant and helpful responses from a real person and can answer at my own pace.Special mention to Hannah and BethM this time.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    May 07, 2024
  • Avoid

    Avoid BT prices are very high slow speed download and upload speed

    Sentiment
    • Negative
    Content
    • Service Reliability Concerns
    May 06, 2024
  • Minus stars

    Staff seem to be helpful but the system doesn’t work .. 3 months ringing everyday get passed pillar to post .. never ever again

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 28, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-58 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel, PDF and PowerPoint attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

See a Sample Report Buy Now
One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
18 users purchased a report in the last 24 hours.
See a Sample Report Purchase This Report from $18
One-time purchase without hidden or recurring costs!
Similar Reports
  1. Virgin Media Customer Feedback Analysis Report
    Trustpilot Reviews 85
  2. Unlock Insights with Our G. Network Customer Feedback Analysis
    Trustpilot Reviews 73
  3. Unlock Insights: Skype Service Feedback Analysis Report
    Trustpilot Reviews 68
Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for BT Business  based on online reviews collected from Trustpilot. The analysis helps Customer Experience Managers, Business Analysts, Telecommunications Consultants, Service Delivery Managers, Customer Support Directors to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Trustpilot and is not associated with or supported by Trustpilot in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Trustpilot's terms of use, including copyright regulations, when utilizing the extracted review data.