Wizz Air: Customer Service and Reliability Woes
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Wizz Air: Customer Service and Reliability Woes

Wizz Air's customer service and flight reliability receive consistent criticism in these reviews. Passengers report flight cancellations, delays, and unhelpful customer support. Issues with refund processing, opaque pricing, and bot warnings also feature. Complaints point to poor communication, lack of transparency, and unprofessional behavior from staff. The company's policies on refunds, rebooking, and luggage costs are major pain points for travelers.

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  • Airlines Operations Managers
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  • Airline Strategy Consultants

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Custom Date - Apr 13, 2024
Featured Content
  • Pessimi

    Pessimi, due prenotazioni e due cancellazioni, e zero rimborso!!! Servizio nessuna risposta e chiamata a 1,9 al minuto!!! MAI PIÙ

    Sentiment
    • Negative
    Content
    • Refunds and Credits
    Feb 10, 2024
  • The worst company and ignorant…

    The worst company and ignorant employees they shut the door on me at the gate and I was there waiting the whole time, the employee closed the door and I had to rebook my flight and pay extra for the next day.

    Sentiment
    • Negative
    Content
    • Rude Staff
    Feb 09, 2024
  • Bot warning preventing a booking.

    Bot warning preventing a booking.It's impossible to complete booking through website because they flag you as a bot. There is also no captcha to confirm something like "I'm not a bot".

    Sentiment
    • Negative
    Content
    • Booking Issues
    Feb 09, 2024
  • Volo cancellato e rimborso solo…

    Volo cancellato e rimborso solo parziale, siete dei buffoni truffatori, ma quando fallite?

    Sentiment
    • Negative
    Content
    • Flight Cancellations
    Feb 09, 2024
  • Don't do it

    Don't do it! Yes it might be cheap! But they will get you with bags. Staff on and off board the rudest most lazy low class people there are.

    Sentiment
    • Negative
    Content
    • Rude Staff
    Feb 08, 2024
  • Call centre agent hanged up rudely..

    Call centre agent literally said "you have nothing more to add, bye" and hanged up on me! 😂😭. And I was being polite and friendly... Where are these cowboys located? I've never experienced this in the UK....

    Sentiment
    • Negative
    Content
    • Rude Staff
    Feb 07, 2024
  • See All Reviews
Sentiment Analysis
-93 Net Promoter
Score
Popular Topics
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  • This page displays purchase options and a preview of the customer feedback analysis report for wizzair.com  based on online reviews collected from Trustpilot. The analysis helps Travel Industry Analysts, Airlines Operations Managers, Customer Service Trainers, Consumer Rights Advocates, Airline Strategy Consultants to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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