Wizz Air: Customer Service and Reliability Woes
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  • Who is this report for?
    • Travel Industry Analysts
    • Airlines Operations Managers
    • Customer Service Trainers
    • Consumer Rights Advocates
    • Airline Strategy Consultants
Wizz Air: Customer Service and Reliability Woes

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Wizz Air's customer service and flight reliability receive consistent criticism in these reviews. Passengers report flight cancellations, delays, and unhelpful customer support. Issues with refund processing, opaque pricing, and bot warnings also feature. Complaints point to poor communication, lack of transparency, and unprofessional behavior from staff. The company's policies on refunds, rebooking, and luggage costs are major pain points for travelers.

Source: Trustpilot Reviews of wizzair.com 

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Customer Feedback Analysis of wizzair.com 

Unveil customer insights on Wizz Air with our report on service, reliability issues, refunds, and more to improve your business strategy.

Custom Date - Feb 24, 2025
Featured Content
  • Pessimi
    Sentiment
    • Negative
    Content
    • Refunds and Credits
    Feb 10, 2024
  • The worst company and ignorant…
    Sentiment
    • Negative
    Content
    • Rude Staff
    Feb 09, 2024
  • Bot warning preventing a booking.
    Sentiment
    • Negative
    Content
    • Booking Issues
    Feb 09, 2024
  • Volo cancellato e rimborso solo…
    Sentiment
    • Negative
    Content
    • Flight Cancellations
    Feb 09, 2024
  • Don't do it
    Sentiment
    • Negative
    Content
    • Rude Staff
    Feb 08, 2024
  • Call centre agent hanged up rudely..
    Sentiment
    • Negative
    Content
    • Rude Staff
    Feb 07, 2024
  • See All Reviews
Sentiment Analysis (limited preview)
-93 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for wizzair.com  based on online reviews collected from Trustpilot. The analysis helps Travel Industry Analysts, Airlines Operations Managers, Customer Service Trainers, Consumer Rights Advocates, Airline Strategy Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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