Mixed Customer Feedback on TheTravelMakers.co.uk Services and Practices
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Mixed Customer Feedback on TheTravelMakers.co.uk Services and Practices

Discover What Customers Really Think of TheTravelMakers.co.uk

TheTravelMakers.co.uk has received mixed reviews from customers, with some praising the helpfulness of agents like Sonika, Nathan, and Maxwell for their superior customer service and assistance during booking. Several customers highlighted the professionalism and patience of these agents, making the travel planning experience more enjoyable. However, a significant number of reviews express concerns regarding misleading advertising and hidden costs associated with bookings. Complaints about unresponsive customer service and issues with refunds have led some customers to label the company as a scam. Overall, the mixed feedback indicates that while there are commendable staff members providing excellent service, systemic issues in the company's practices tarnish the overall customer experience.

Source: Trustpilot Reviews of TheTravelMakers.co.uk 

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Customer Feedback Analysis of TheTravelMakers.co.uk 

Uncover insights from mixed reviews on TheTravelMakers.co.uk services, from customer service to hidden fees.

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Custom Date - Dec 24, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Primus Very helpful

    Primus Very helpful. 12/2/2024

    Sentiment
    • Positive
    Content
    • Helpful Agents
    Dec 02, 2024
  • Very helpful customer service

    Very helpful customer service

    Sentiment
    • Positive
    Content
    • Customer Service
    Dec 02, 2024
  • Tiago me ayudó a actualizar mi estado de viaje gracias

    Tiago me ayud贸 gracias

    Sentiment
    • Positive
    Content
    • Customer Service
    Dec 02, 2024
  • Nathian excelente servicio

    Nathian excelente servicio

    Sentiment
    • Positive
    Content
    • Customer Service
    Dec 01, 2024
  • Primus did an excellent job

    Primus did an excellent job

    Sentiment
    • Positive
    Content
    • Helpful Agents
    Nov 23, 2024
  • Nathen was very helpful

    Nathen helped me write the flight tickets

    Sentiment
    • Positive
    Content
    • Travel Support
    Nov 16, 2024
  • See All Reviews
Sentiment Analysis (limited preview)
75 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for TheTravelMakers.co.uk  based on online reviews collected from Trustpilot. The analysis helps Travel Industry Analysts, Customer Experience Managers, Marketing Professionals, Business Development Executives, Consumer Rights Advocates to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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