Mixed Customer Feedback Highlights Issues with Refunds, Boarding, and Service at EasyJet
  • 101 users bookmarked
  • Who is this report for?
    • Travel Industry Analysts
    • Customer Experience Managers
    • Airline Operations Directors
    • Marketing Professionals in Travel
    • Consumer Rights Advocates
Mixed Customer Feedback Highlights Issues with Refunds, Boarding, and Service at EasyJet

Exclusive EasyJet Customer Feedback Analysis Report

EasyJet customers express dissatisfaction with various aspects of their experiences, including issues with refunds, boarding processes, luggage policies, customer service, and flight cancellations. Complaints range from rude staff and lack of food during flights to additional charges for baggage and unhelpful customer service interactions. Despite some positive feedback on pricing and staff friendliness, many reviews highlight significant problems that have led customers to vow never to fly with EasyJet again.

Source: Trustpilot Reviews of Easyjet 

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.

Purchased users
41 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!

Customer Feedback Analysis of Easyjet 

Uncover the core issues affecting EasyJet customer satisfaction with our in-depth analysis of refunds, boarding, and service.

Export
Custom Date - Dec 25, 2024
Popular Phrases (limited preview)
see all >>
Featured Content
see all >>
  • Ieri mia amica arrivata in Sicilia da…

    Ieri mia amica arrivata in Sicilia da Berlino, ci racconto la spregevole attenzione da una impiegata checkin che maltratta ai passeggeri Toni molto prepotenti da questa donna al che denuncio e comunico che no viaggiare mai con voi.

    Sentiment
    • Negative
    Content
    • None
    Apr 09, 2024
  • Arroganz und Ignoranz

    Arroganz und Ignoranz: Null Punkte. Auch letzte Bewertung gelĂśscht - ganganz tolle Kundenverarsche.

    Sentiment
    • Negative
    Content
    • None
    Apr 08, 2024
  • The cabin bag check size box

    The cabin bag check size box at the gate is smaller than the bag requirements given on the web site.

    Sentiment
    • Negative
    Content
    • None
    Apr 08, 2024
  • 04/04/24 Volo Nizza Liverpool

    04/04/24 Volo Nizza Liverpool: oltre un’ora di ritardo .07/04/24 volo Liverpool Nizza: 2 h e mezza di ritardo.Purtroppo non è la prima volta. Grandi disagi e nessuna considerazione per i passeggeri. Deludente!

    Sentiment
    • Negative
    Content
    • None
    Apr 07, 2024
  • Ci sono compagnie migliori

    Abbiamo volato ar palermo-mxp e l'esperienza non è stata positiva. Sono fiscali con i bagagli per cercare di macinare qualche euro in piÚ. L'aereo usato su questa tratta era abbastanza datato rispetto a quelli di aziende concorrenti e lo spazio tra i posti notevolmente minore. Inoltre, al ritorno, il volo ha subito un ritardo di 3 ore e mezza che è stato davvero mal gestito dalla compagnia.

    Sentiment
    • Negative
    Content
    • None
    Apr 07, 2024
  • Worthy of acclaim.

    This airline have removed air travel from being a black art..No frills..A-B with minimum fuss.They have opened up the world to us lesser beings. Well done.

    Sentiment
    • Positive
    Content
    • None
    Apr 06, 2024
  • See All Reviews
Sentiment Analysis (limited preview)
-78 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel, PDF and PowerPoint attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

See a Sample Report Buy Now
One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
41 users purchased a report in the last 24 hours.
See a Sample Report Purchase This Report from $18
One-time purchase without hidden or recurring costs!
Similar Reports
  1. Unlock Wizz Air Customer Feedback Insights & Solutions
    Trustpilot Reviews 67
  2. Discover What Customers Really Think of TheTravelMakers.co.uk
    Trustpilot Reviews 73
  3. Revealing Vrbo's Customer Feedback: A Comprehensive Report
    Trustpilot Reviews 101
Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Easyjet  based on online reviews collected from Trustpilot. The analysis helps Travel Industry Analysts, Customer Experience Managers, Airline Operations Directors, Marketing Professionals in Travel, Consumer Rights Advocates to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Trustpilot and is not associated with or supported by Trustpilot in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Trustpilot's terms of use, including copyright regulations, when utilizing the extracted review data.