Mixed Customer Feedback Highlights Issues with Refunds, Boarding, and Service at EasyJet
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Exclusive EasyJet Customer Feedback Analysis Report

Mixed Customer Feedback Highlights Issues with Refunds, Boarding, and Service at EasyJet

EasyJet customers express dissatisfaction with various aspects of their experiences, including issues with refunds, boarding processes, luggage policies, customer service, and flight cancellations. Complaints range from rude staff and lack of food during flights to additional charges for baggage and unhelpful customer service interactions. Despite some positive feedback on pricing and staff friendliness, many reviews highlight significant problems that have led customers to vow never to fly with EasyJet again.

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Custom Date - Sep 16, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Ieri mia amica arrivata in Sicilia da…

    Ieri mia amica arrivata in Sicilia da Berlino, ci racconto la spregevole attenzione da una impiegata checkin che maltratta ai passeggeri Toni molto prepotenti da questa donna al che denuncio e comunico che no viaggiare mai con voi.

    Sentiment
    • Negative
    Content
    • None
    Apr 09, 2024
  • Arroganz und Ignoranz

    Arroganz und Ignoranz: Null Punkte. Auch letzte Bewertung gelĂśscht - ganganz tolle Kundenverarsche.

    Sentiment
    • Negative
    Content
    • None
    Apr 08, 2024
  • The cabin bag check size box

    The cabin bag check size box at the gate is smaller than the bag requirements given on the web site.

    Sentiment
    • Negative
    Content
    • None
    Apr 08, 2024
  • 04/04/24 Volo Nizza Liverpool

    04/04/24 Volo Nizza Liverpool: oltre un’ora di ritardo .07/04/24 volo Liverpool Nizza: 2 h e mezza di ritardo.Purtroppo non è la prima volta. Grandi disagi e nessuna considerazione per i passeggeri. Deludente!

    Sentiment
    • Negative
    Content
    • None
    Apr 07, 2024
  • Ci sono compagnie migliori

    Abbiamo volato ar palermo-mxp e l'esperienza non è stata positiva. Sono fiscali con i bagagli per cercare di macinare qualche euro in piÚ. L'aereo usato su questa tratta era abbastanza datato rispetto a quelli di aziende concorrenti e lo spazio tra i posti notevolmente minore. Inoltre, al ritorno, il volo ha subito un ritardo di 3 ore e mezza che è stato davvero mal gestito dalla compagnia.

    Sentiment
    • Negative
    Content
    • None
    Apr 07, 2024
  • Worthy of acclaim.

    This airline have removed air travel from being a black art..No frills..A-B with minimum fuss.They have opened up the world to us lesser beings. Well done.

    Sentiment
    • Positive
    Content
    • None
    Apr 06, 2024
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Sentiment Analysis (of 30 reviews)
-78 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Easyjet  based on online reviews collected from Trustpilot. The analysis helps Travel Industry Analysts, Customer Experience Managers, Airline Operations Directors, Marketing Professionals in Travel, Consumer Rights Advocates to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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