Wizz Air's Customer Experience: A Review Analysis
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Wizz Air Feedback Report: Insightful Passenger Reviews

Wizz Air's Customer Experience: A Review Analysis

Wizz Air has received overwhelmingly negative reviews, with complaints predominantly about poor customer service, hidden fees, and flight delays. Numerous passengers reported experiences of being overcharged, facing rude staff, and inadequate support during travel disruptions. Numerous reviews highlighted issues such as lost luggage compensation, difficulty in contacting customer service, and a lack of effective communication regarding flight changes. Customers expressed dissatisfaction with the airline's handling of complaints and the overall travel experience, leading many to recommend avoiding this airline. A few positive remarks were noted, but they were significantly outweighed by the negative feedback.

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  • Customer Service Trainers
  • Travel Industry Analysts
  • Consumer Rights Advocates
  • Marketing and PR Managers

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Uwielbia latać tymi linami.

    Uwielbia lata膰 tymi linami.Na locie Gda艅sk - Dortmund dosta艂em takiej erekcji. Dwa razy podchodzi艂 do londowania.

    Sentiment
    • Positive
    Content
    • Low-Quality Experience
    Nov 05, 2024
  • Doesn't want to return money within…

    Doesn't want to return money within EU261 directive.It is the 3rd month without answer.

    Sentiment
    • Negative
    Content
    • Customer Service Issues
    Nov 04, 2024
  • Catastrophique

    Catastrophique, tout le temps du retard, quand est-ce que cette compagnie sera p茅nalis茅e tout le temps du retard

    Sentiment
    • Negative
    Content
    • Flight Delays And Cancellations
    Nov 04, 2024
  • Vergognoso volare con Wizzair mette a disagio

    Vergognoso, dispiace per che ci lavora

    Sentiment
    • Negative
    Content
    • Low-Quality Experience
    Nov 01, 2024
  • Brak najważniejszych informacji…

    Brak najwa偶niejszych informacji wys艂anych na maila a p贸藕niej potrzeba dop艂acania za nie, chamy i 艣winie a nie linia lotnicza

    Sentiment
    • Negative
    Content
    • Hidden Fees
    Nov 01, 2024
  • Retraso asegurado

    Retraso en los vuelos de ida y vuelta. Espacio muy reducido. Si mides m谩s de 1,70m prep谩rate

    Sentiment
    • Negative
    Content
    • Flight Delays And Cancellations
    Oct 31, 2024
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Sentiment Analysis (of 30 reviews)
-78 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for wizzair.com  based on online reviews collected from Trustpilot. The analysis helps Airline Management Professionals, Customer Service Trainers, Travel Industry Analysts, Consumer Rights Advocates, Marketing and PR Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

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