Wizz Air Reviews: Mixed Experiences with Service and Transparency
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Wizz Air Reviews: Mixed Experiences with Service and Transparency

Explore Key Insights from Wizz Air Customer Feedback Report

The reviews for Wizz Air reflect a mix of experiences, with many travelers expressing frustration over customer service, abrupt schedule changes, and hidden fees. Complaints frequently mention unresponsive support, difficulties with check-in procedures, and negative interactions with ground staff. Some passengers reported feeling treated poorly, likening their experience to being second-class travelers. However, a few reviews praised the airline for on-time flights and pleasant staff. Overall, while Wizz Air offers low-cost options, significant dissatisfaction regarding service quality and transparency seems prevalent among users.

Source: Trustpilot Reviews of wizzair.com 

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Customer Feedback Analysis of wizzair.com 

Insightful analysis of Wizz Air customer feedback on service quality and transparency. Essential for industry professionals.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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  • Uwielbia latać tymi linami.

    Uwielbia lata膰 tymi linami.Na locie Gda艅sk - Dortmund dosta艂em takiej erekcji. Dwa razy podchodzi艂 do londowania.

    Sentiment
    • Positive
    Content
    • Quality Of Flights
    Nov 05, 2024
  • Doesn't want to return money within…

    Doesn't want to return money within EU261 directive.It is the 3rd month without answer.

    Sentiment
    • Negative
    Content
    • Customer Service Issues
    Nov 04, 2024
  • Catastrophique

    Catastrophique, tout le temps du retard, quand est-ce que cette compagnie sera p茅nalis茅e tout le temps du retard

    Sentiment
    • Negative
    Content
    • Flight Delays And Cancellations
    Nov 04, 2024
  • Vergognoso volare con Wizzair mette a disagio

    Vergognoso, dispiace per che ci lavora

    Sentiment
    • Negative
    Content
    • Customer Service Issues
    Nov 01, 2024
  • Brak najważniejszych informacji…

    Brak najwa偶niejszych informacji wys艂anych na maila a p贸藕niej potrzeba dop艂acania za nie, chamy i 艣winie a nie linia lotnicza

    Sentiment
    • Negative
    Content
    • Hidden Fees And Charges
    Nov 01, 2024
  • Retraso asegurado

    Retraso en los vuelos de ida y vuelta. Espacio muy reducido. Si mides m谩s de 1,70m prep谩rate

    Sentiment
    • Negative
    Content
    • Flight Delays And Cancellations
    Oct 31, 2024
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Sentiment Analysis (limited preview)
-78 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for wizzair.com  based on online reviews collected from Trustpilot. The analysis helps Travel Industry Analysts, Customer Experience Managers, Airline Executives, Marketing Strategists, Travel Agency Owners to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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