Mixed Reviews Highlighting Luxury Decor, Service Issues, and Historic Icon Status
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Mixed Reviews Highlighting Luxury Decor, Service Issues, and Historic Icon Status

Unlock The Plaza's Customer Feedback Insights

768 5th Ave, New York, NY 10019, United States

Mixed reviews for The Plaza in Manhattan, highlighting luxurious decor, slow service during peak times, issues with valet parking, and some staff members being perceived as rude. Guests praised the historic and iconic nature of the hotel, its location near Central Park, and opulent room amenities. However, concerns were raised about poor communication, overpricing, and a lack of personalized service. Some visitors enjoyed themed decorations and specialty services, while others felt unwelcome or unsatisfied with their experience. The hotel's association with famous films was a recurring theme in reviews.

Source: Google Business Reviews of The Plaza

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Customer Feedback Analysis of The Plaza

Explore our in-depth analysis on The Plaza's customer feedback, covering service, decor, and more.

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  • Absolutely luxurious place with great service,But the problem for me was that they don’t serve coffee and sweet for customers (.The barman advised me find coffee in the street))). It was funny.

    Sentiment
    • Positive
    Content
    • Service Quality

  • We went to the Plaza and had mimosas in the bar. Service was excellent. A little pricey, but worth the memory making experience

    Sentiment
    • Positive
    Content
    • Service Quality

  • MĂĄs que un hotel tienen su historia de ser parte de muchas pelĂ­culas internacionales que unos desea visitar

    Sentiment
    • Positive
    Content
    • Hotel Decor and Ambiance

  • Rooms: Spacious and luxuryNearby activities: Great locationSafety: Very safeFood & drinks: Delicious

    Sentiment
    • Positive
    Content
    • Room Comfort and Luxury

  • A very very kind doorman showed us and our children all the Home Alone movie-locations. This made our day. Thank you very much đŸ‘ŒđŸ»

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Attitude

  • Came here to have some drinks and dessert and the service is magnificent, the decoration and the music really well curated! May I have your playlist?! Loved it!

    Sentiment
    • Positive
    Content
    • Food and Beverage Service
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Sentiment Analysis (limited preview)
60 Net Promoter
Score
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Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for The Plaza based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Analysts, Travel Agents, Marketing Professionals, Event Planners to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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