Mixed Reviews for Soho House New York
Soho House New York Customer Feedback Report

Mixed Reviews for Soho House New York

29-35 9th Ave, New York, NY 10014, United States

Mixed reviews characterize Soho House New York, with some praising the ambiance and food quality, while others criticize the service, pricing, and crowdedness. Positive comments highlight the welcoming atmosphere, diverse food options, and great views, particularly during summer. On the other hand, negative feedback points out issues like high prices, slow service, rude staff, and maintenance concerns, such as splintered wooden floors and noisy air conditioning units. Additionally, some guests mention difficulties in ordering services like champagne. The rooftop pool is a notable attraction, although there are comparisons to other Soho House locations like DUMBO. Overall, the experience seems to vary, with a mix of satisfied and disappointed patrons.

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Popular Phrases (of 30 reviews)
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  • Enjoyed my time here! Service was on point! Chicken and Waffles were very filling! The social scene was cute! Cosmos were awesome🍸🍸Would definitely return if invited😋

    Sentiment
    • Positive
    Content
    • Service Quality

  • A great night NYC contains SoHo!

    Sentiment
    • Positive
    Content
    • Location and Accessibility

  • I have been a member of Soho House nearly six years, and over that time I have stayed in many of their properties. This was without doubt the worst experience of all. The wooden floor in the room has deteriorated and I picked up large splinters in my foot twice (as well as ruined two pairs of expensive socks). The air-con unit fan bearing had gone and made a terrible noise constantly - so bad that we couldn’t use the air conditioning. It was too noisy to sleep. The lighting in the room is dim and lacks task lighting at the desk and over the bathroom mirror. Next trip to NYC we will be back at the NED - more expensive but worth the extra.

    Sentiment
    • Negative
    Content
    • Membership Experience

  • My favorite Soho House to get a late night drink with friends. The rooftop vibe at this location is a standout among the houses and always has great music/good vibes.

    Sentiment
    • Positive
    Content
    • Ambiance and Atmosphere

  • LOVE the Soho House but the wait staff in the restaurant is the worst service. They're not particularly present.

    Sentiment
    • None
    Content
    • Staff Friendliness

  • Embarrassing! A friend of ours way staying at the Soho House hotel and we tried 5 times to simply call in and order them a bottle of Champaign. Something we’ve done easily at other hotels in the past and we just kept getting passed around, hung up on etc. Train your staff. Get it together. Terrible experience.

    Sentiment
    • Negative
    Content
    • Service Quality
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Sentiment Analysis (of 30 reviews)
47 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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