Conrad New York Midtown: Mixed Reviews and Highlighted Issues
Unlock Insights: Conrad New York Midtown Customer Feedback Report

Conrad New York Midtown: Mixed Reviews and Highlighted Issues

151 W 54th St, New York, NY 10019, United States

Mixed reviews for Conrad New York Midtown, highlighting issues with service, cleanliness, and staff attitude. Guests praised the location, room size, and some staff members. Complaints included poor responses to incidents, cleanliness issues, and rude staff members.

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Featured Content
  • Always the best staff with the best rooms. Everything here is first class, from the time you enter the doors until you get into your lovely suite. This is always the place we want to stay in NYC.

    Sentiment
    • Positive
    Content
    • Overall Experience and Satisfaction
  • I appreciate the location of the hotel. I had a small problem with my booking and the Sales Manager Ahmad Affifi sorted it out in a minute. Huge thanks for him.I loved the ambiance of the hotel, the suite, the amenities.I would like to thank Leslie in Room dining. I also want to thank Deja and Yudika at Front Office. I would definitely recommend the hotel to friends and colleagues. Would stay again there.

    Sentiment
    • Positive
    Content
    • Staff Friendliness
  • 모든게 완벽할뻔 했으나다른 힐튼 호텔에 비해 앱으로 문의시 대응이 매우 느려서 쓸모가 없어요그냥 앱으로 질문하면 6-7시간 뒤에나 답변이 달릴까 말까 입니다그것만 빼면 괜찮아요객실도 넓고 깨끗하고위치도 도보권에 관광지가 있으니까요

    Sentiment
    • Positive
    Content
    • Service Quality
  • On a brief stay in NY we stayed at the Conrad Midtown. We’ve historically always stayed at either the Millennium downtown or the Waldorf but they sold the Millennium and the Waldorf is under renovation.The lobby is modern and the staff was helpful.The room is modern appointed but has a few bumps and bruises which should be attended to. If you’re selling rooms at the rate they are, there shouldn’t be so many glaring flaws in the rooms.We were in a king suite overlooking the park. The view was great - the bed is very comfortable - the bathroom was well appointed.The room is closer to a 4 star for me than 5 star. There’s no turndown service, no slippers, etc. I don’t require or even want these items but when I juxtapose to other 5 star offerings these services should be considered when competing at the level. 7.5/10 but definitely better than 3/5The food at the restaurant was decent but nothing I would seek out. 7/10 there for me as well.Fitness center was great with exception of antiquated treadmills . Fully equipped with equipment, and very spacious. 8.5/10I wouldn’t stay here again based on the cost. I’m sure there’s better options at this price level but coming back to the bed, the bed was very comfortable so that sticks out.

    Sentiment
    • Positive
    Content
    • Room Comfort and Amenities
  • Great location with friendly staff. Good sized suites with windows that open enough for fresh air. Nice wood floors in the room. The HVAC turning on in the night is loud and startling if you’re a light sleeper. Could have used nightstands with a little space to spare to set items next to the bed and a console or additional end table in the living space. The suites are dim at night. Would stay again and still recommend this hotel.

    Sentiment
    • Positive
    Content
    • Room Comfort and Amenities
  • Amazing hotel, great location and fine hospitality. As my first time in New York it was the perfect place to stay, in between Times Square- Central Park. Easily accessible by walk to all attractions and restaurants. The hotel suite was luxurious and I would definitely recommendWalkability: 5 minute walk to Central Park and 5 minutes walk to Timea Square

    Sentiment
    • Positive
    Content
    • Overall Experience and Satisfaction
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Sentiment Analysis (of 30 reviews)
27 Net Promoter
Score
Languages (of 30 reviews)
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