Mixed Reviews for Cambria Hotel Chicago Loop - Theatre District
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Mixed Reviews for Cambria Hotel Chicago Loop - Theatre District

32 W Randolph St, Chicago, IL 60601, United States

Mixed reviews suggest that Cambria Hotel Chicago Loop - Theatre District has a great location but inconsistent service. Guests appreciate the helpful doormen and cleanliness, but encounters with unkempt rooms, poor communication, and outdated facilities were common. Some highlight friendly staff, while others complain about unresponsive front desk and bartenders. Location convenience and proximity to attractions are praised, but issues with room upkeep, noise disturbances, and lack of amenities like breakfast are noted. Suggestions for improvement include better maintenance, updated facilities, and enhanced customer service for a more consistent guest experience.

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Popular Phrases (of 30 reviews)
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  • Overall great experience! I loved the room, the bathroom, and the customer service was great. We ran into a small issue with lighting not working in our room and they fixed it right away. As a person who works in hospitality, they do everything well.

    Sentiment
    • Positive
    Content
    • Overall Experience and Value

  • Every time I needed the elevator, I had to wait over 10 minutes. The floor in our room was very dusty, and the blankets and towels were stained and unclean. Additionally, they charged us $16 for a small bottle of water!

    Sentiment
    • Negative
    Content
    • Room Cleanliness and Maintenance

  • Very nice hotel in downtown Chicago, close to the subway and buses.Spacious and comfortable room.

    Sentiment
    • Positive
    Content
    • Hotel Location and Surroundings

  • Hotel is slightly dark, dated, and small. But was still nice and comfortable. James the doorman absolutely makes the stay great. He is a mind reader for recommendations on food. I would stay again the location is also very convenient to local attractions.

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Service

  • Very nice hotel in a very nice area. Love the Chicago theme artistic touch in the hotel and rooms. Kids love the bathroom mirror can connect to their phones and play music and game room. Really cool place in all.

    Sentiment
    • Positive
    Content
    • Room Comfort and Amenities

  • Downtown hotel. Easily walkable to food, bars, entertainment and the theaters.

    Sentiment
    • Positive
    Content
    • Hotel Location and Surroundings
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Sentiment Analysis (of 30 reviews)
47 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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