Mixed Reviews Highlighting Location and Service Issues at Conrad New York Midtown
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Mixed Reviews Highlighting Location and Service Issues at Conrad New York Midtown

151 W 54th St, New York, NY 10019, United States

Conrad New York Midtown receives mixed reviews with praise for its location and spacious rooms but criticism for cleanliness issues, poor service, and billing errors. While some guests appreciate the friendly staff and great amenities, others highlight maintenance issues, rude restaurant staff, and lackluster service quality. The hotel's prime location near Central Park is a common positive point, yet concerns regarding cleanliness, billing discrepancies, and service inconsistencies arise frequently among reviewers.

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Popular Phrases (of 30 reviews)
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  • Exceptional stay! Almost changed the reservation based on a couple of negative reviews and so glad we stayed with the Conrad. Room was exactly what we reserved, everyone was extremely friendly, great housekeeping. Highly recommend.

    Sentiment
    • Positive
    Content
    • Service Quality

  • Great location and service. Food at restaurant is top notch...

    Sentiment
    • Positive
    Content
    • Food Quality

  • A wonderful hotel with comfortable rooms, excellent service and a location that can’t be beat. I’ve stayed here at least five times and every time I can’t wait to go back.

    Sentiment
    • Positive
    Content
    • Room Comfort

  • It’s was a moderate stay, most likely won’t come back again. Found some unknown hair on both bathrobes. So disgusting… It says the hotel was renovated in 2019 but the paint on the door already fell off.But great location, 5 mins to Central Park. The room is really spacious in comparison to other hotels in midtown.

    Sentiment
    • Negative
    Content
    • Room Cleanliness

  • Can I give 6 stars for the staff? Roomy suites, great location (we walked everywhere), and fantastic staff.Rooms: Suites. Plenty of space for a NY hotelSafety: Keys required for entry to elevators, and to the lobby after hours. Very safe.Walkability: Easy access to everything

    Sentiment
    • Positive
    Content
    • Staff Friendliness

  • Always the best staff with the best rooms. Everything here is first class, from the time you enter the doors until you get into your lovely suite. This is always the place we want to stay in NYC.

    Sentiment
    • Positive
    Content
    • Staff Friendliness
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Sentiment Analysis (of 30 reviews)
27 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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