Mixed Reviews for KFC: Complaints About Missing Items and Poor Service
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Mixed Reviews for KFC: Complaints About Missing Items and Poor Service

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KFC reviews include complaints about missing items, poor customer service, and cold food. Some customers praise the taste and prices, while others criticize the quality and cleanliness of the restaurants. One customer had a severe health reaction to a burger. Online ordering issues and unavailable products are also mentioned.

Source: Trustpilot Reviews of KFC 

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Customer Feedback Analysis of KFC 

Insightful KFC customer feedback report covering food quality, service, and more for improved business strategies.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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  • The chicken was bloody returned…

    The chicken was bloody returned it.another piece was given again not cooked.asked fir money back refused. Staff a joke thought it was funny.kfc puntaprima spain put me off kfc for life. I don't wish to be ill

    Sentiment
    • Negative
    Content
    • Food Quality
    Oct 05, 2023
  • Una y no mas.

    Comida refrita y recalentada.

    Sentiment
    • Negative
    Content
    • Food Quality
    Aug 08, 2023
  • Muy buen sitio muy rico vamoooo

    Muy buen sitio muy rico vamoooo

    Sentiment
    • Positive
    Content
    • Food Quality
    Jun 11, 2023
  • no fue la mejor de todas mi experiencia…

    no fue la mejor de todas mi experiencia pero es una cadena de comida rapida aveces nome quisieron atender pero bueno queda a gusto propio por eso ya no como en kfc desde hace aĂąos

    Sentiment
    • Positive
    Content
    • Customer Service
    Mar 22, 2023
  • La verdad me parece muy vergonzoso que…

    La verdad me parece muy vergonzoso que he llevado a mi hija a comer kfc por primera vez y me ponga 8 alitas y una de papas y un vaso y le he pedido otro vaso y me dicen que se cobra un vaso de papel 2.99 muy fuerte no lo recomiendo.

    Sentiment
    • Negative
    Content
    • Price
    Dec 10, 2022
  • The delivery is very good it was very…

    The delivery is very good it was very quick. I ordered chicken as usual but this time they were not reading the client notes anymore. There was no gravy as well.

    Sentiment
    • Negative
    Content
    • Delivery Service
    Jul 25, 2021
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Sentiment Analysis (limited preview)
-34 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for KFC  based on online reviews collected from Trustpilot. The analysis helps Restaurant Managers, Customer Service Trainers, Food Industry Consultants, Marketing Professionals, Business Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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