Mixed Customer Feedback on KFC: Service and Food Quality Issues Identified
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Mixed Customer Feedback on KFC: Service and Food Quality Issues Identified

The reviews for KFC reveal a mixed bag of customer experiences. While some locations are praised for good service and food quality, many customers express dissatisfaction with long wait times, cold food, and poor staff attitudes. Several reviews highlight issues with order accuracy, pricing, and cleanliness, with some describing their meals as overcooked or inedible. A few reviewers commend specific locations for their ambiance and service, but negative experiences dominate the feedback. This suggests a significant inconsistency in quality across different restaurants, leading to frustration among customers. Overall, KFC seems to be facing challenges in maintaining service standards and food quality, which might impact customer loyalty.

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Custom Date - Dec 03, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Tres bon service

    Tres bon service

    Sentiment
    • Positive
    Content
    • Service Quality
    Oct 31, 2024
  • Très bon service

    Très bon service

    Sentiment
    • Positive
    Content
    • Service Quality
    Oct 31, 2024
  • repas du midi en famille

    super repas en famille

    Sentiment
    • Positive
    Content
    • Customer Experience
    Oct 31, 2024
  • La rapidité

    La rapiditĂŠ

    Sentiment
    • Positive
    Content
    • Service Quality
    Oct 30, 2024
  • Muy buen servicio de waldo

    Muy buen servicio de waldo

    Sentiment
    • Positive
    Content
    • Service Quality
    Oct 25, 2024
  • Kfc fait de bonnes glaces

    Kfc fait de bonnes glaces

    Sentiment
    • Positive
    Content
    • Food Quality
    Oct 25, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-10 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for KFC  based on online reviews collected from Trustpilot. The analysis helps Restaurant Managers, Market Analysts, Customer Service Trainers, Brand Strategists, Food Industry Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

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