Customers Disappointed with Red Coach Bus Service
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Customers Disappointed with Red Coach Bus Service

Multiple customers express dissatisfaction with Red Coach bus service, citing issues such as uncomfortable seating, delays, poor customer service, and lost luggage. Many customers complain about the lack of response from customer service and express frustration with the overall experience. Some customers also mention problems with Wi-Fi, electrical outlets, and unprofessional bus drivers.

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Custom Date - Apr 20, 2024
Featured Content
  • It's a bus

    It's a bus. Don't expect luxury. Expect crumbs on your seat, children making noise, iffy air conditioning, and for the bus driver to ask you for a tip. They got me to my destination quickly and safely. Won't ride again, if it can be avoided.

    Sentiment
    • None
    Content
    • Comfort and Amenities
    Jun 29, 2023
  • First they do not enforce the assign…

    First they do not enforce the assign seating so then you scramble for a seat, second less room in the seat then on a airplane and if you get stuck by the exit window it rattles and blows in wind . Only good thing was they are on schedule.

    Sentiment
    • Negative
    Content
    • Comfort and Amenities
    May 13, 2023
  • Terrible

    Terrible. Bus was 2 hours late. A van with no bathroom picked us up in Austin and drove us to Houston. No space to store luggage. We had to pile suitcases in passage way. Very unsafe.

    Sentiment
    • Negative
    Content
    • Bus Condition
    May 08, 2023
  • Very rude and nasty

    Very careless when I stomp my toe with a bruise on it . Very inpatient drop me off like I was trash never again !

    Sentiment
    • Negative
    Content
    • Safety
    Apr 29, 2023
  • Poor customer service

    Usually provides a good service, but when they mess up you can forget about any customer service help. No replies to email. Chat representatives don't come online, even though they "will be there shortly". I got sick of waiting after 20 mins.

    Sentiment
    • None
    Content
    • Customer Service
    Apr 14, 2023
  • my ticket was supposed to be round trip…

    my ticket was supposed to be round trip $65 turn only one way. the ride was horrible had young man in front literally sitting in my lap

    Sentiment
    • Negative
    Content
    • Comfort and Amenities
    Feb 25, 2023
  • See All Reviews
Sentiment Analysis
-77 Net Promoter
Score
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for RedCoach  based on online reviews collected from Trustpilot. The analysis helps Transportation Managers, Customer Service Directors, Business Analysts, Marketing Strategists, Operational Improvement Specialists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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