Air Mauritius: Negative Reviews for Flight Delays and Poor Customer Service
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Air Mauritius: Negative Reviews for Flight Delays and Poor Customer Service

Air Mauritius receives negative reviews for frequent flight delays, poor customer service, uncomfortable seating, and subpar food. Passengers complain about seat allocation issues, lack of communication about flight changes, and lost baggage. The airline is criticized for canceling flights without notification and providing inadequate solutions. Customers also mention issues with refund delays and unhelpful customer service. Overall, Air Mauritius has a reputation for being unreliable and providing a subpar travel experience.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • La pire expérience de ma vie

    La pire expĂ©rience de ma vie ! Et pourtant j'ai beaucoup voyagĂ© ! Un conseil : fuyez ! Notre vol a Ă©tĂ© dĂ©placĂ© trois fois avant d'ĂȘtre annulĂ©. Angoisse interminable

    Sentiment
    • Negative
    Content
    • Flight Delays
    Jan 06, 2024
  • MK851

    MK851, DELAYED 3 TIMES.NO STAFF TO HELP.LOST 2 CONNECTION FLIGHTS. WHICH We had to pay again for!! I want compensation which is only fair!Alfredo Muller

    Sentiment
    • Negative
    Content
    • Flight Delays
    Jan 05, 2024
  • Vol MK016 du 18 dec 23

    Vol MK016 du 18 dec 23 ,repas immangeable, petit déjeuner horrible, personnel peu aimable ! Je déconseil cette compagnie qui était super il y a 10 ans

    Sentiment
    • Negative
    Content
    • Food Quality
    Dec 20, 2023
  • Had a flight Gatwick to Mauritius with…

    Had a flight Gatwick to Mauritius with Air Mauritius, excellent service and best food I've had in a long time on a flight. Friendly and attentive cabin crew and we were even given a gift bag in economy class...

    Sentiment
    • Positive
    Content
    • Food Quality
    Nov 23, 2023
  • Discusting long que to depart

    The que at the departing airport is 2 hours wait with 100s of people in qué to check in it's utterly slow and the service is disgusting. Avoud at all cost. Do not use this airline

    Sentiment
    • Negative
    Content
    • Customer Service
    Nov 15, 2023
  • Personnel agréable

    Personnel agréable , gentil , aux petits soins . Repas délicieux . Tout était parfait ! Bravo !

    Sentiment
    • Positive
    Content
    • Food Quality
    Nov 08, 2023
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Sentiment Analysis (of 30 reviews)
-90 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Air Mauritius  based on online reviews collected from Trustpilot. The analysis helps Travel Consultants, Airlines Operations Managers, Customer Experience Strategists, Airline Customer Service Trainers, Travel Industry Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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