Nootica Online Reviews: Quality Products with Customer Service Concerns
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Nootica Feedback Analysis: Insights for Success

Nootica Online Reviews: Quality Products with Customer Service Concerns

Nootica's online reviews show a mix of positive experiences with fast shipping and quality products, but also highlight issues like missing or defective items, poor customer service, and delays. Customers praise the products and fast delivery, but negative experiences include missing items, defective products, poor communication, and delays in refunds and responses from customer support.

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Custom Date - May 24, 2024
Featured Content
  • They take care of any mistakes

    I ordered some Cressi regulators through Nootica that was shipped from the manufacturer. When they arrived, the octopus regulator was missing. Nootica staff verified that there's been a mistake, and are sending the replacement. To me, that's the sign of a really good vendor, who take care of their customers even when it was a factory shipment issue.

    Sentiment
    • Positive
    Content
    • Customer Service
    Apr 06, 2024
  • Some time ago it was a good site

    Some time ago it was a good site, but not anymore, selling stuff that they don't have, waiting for months, not days or weeks but months, and then to get your money back you need to beg them to do that, communication is absolutely poor, strong recommendation-avoid this shop at any costP.S. Get mail another week to try to get my money back -Hello,Thank you for your message. Don't worry about a thing. We have a refund claim of €170.00 pending for the item Wetsuit Jacket Epsealon Black Seabass 7 mm - S.5The rest of your order was dispatched on 27/02/2024 by Fedex, tracking number 775324966~~~. Dont deal with these people for of piece of mindP.P.S. I have been waiting for my refund for more than 2 weeks now cool is that? One thing is for sure I'm not gonna be your customer anymore and do not recommend anyone to have the business with you. Another thing on your site Trustpilot score is shown as 4.8 I think is about time to change and stop lying

    Sentiment
    • Negative
    Content
    • Refund Issues
    Mar 05, 2024
  • Awesome experience

    Awesome experience! I ordered many times from this site , they have a plethora of different products, the packaging is very good, the delivery time is very quick! I will certainly order again!

    Sentiment
    • Positive
    Content
    • Order Fulfillment
    Oct 13, 2023
  • Great experience from the UK to the US

    Received the product quickly at s fair price. Especially since this product wasn't available anywhere in the US...I was very pleased with the time it took to arrive as well as no crazy shipping mark up!! Fair price and working as intended.

    Sentiment
    • Positive
    Content
    • Shipping Experience
    Oct 07, 2023
  • They are the best in the market with…

    They are the best in the market with quality of the products and support with Amy queryHighly recommend

    Sentiment
    • Positive
    Content
    • Product Quality
    Jul 28, 2023
  • Easy to use site.

    Easy to use site.Speedy delivery

    Sentiment
    • Positive
    Content
    • Delivery Time
    Jul 27, 2023
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Sentiment Analysis (of 30 reviews)
36 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Nootica  based on online reviews collected from Trustpilot. The analysis helps E-commerce Managers, Product Managers, Customer Service Directors, Marketing Analysts, Quality Assurance Specialists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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