Air Mauritius: Multiple Complaints of Overbooking, Delays, and Poor Customer Service
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Air Mauritius: Multiple Complaints of Overbooking, Delays, and Poor Customer Service

Air Mauritius Feedback Analysis: Uncover Critical Insights

Air Mauritius receives multiple complaints from customers regarding overbooking, flight delays, and poor customer service. Many customers express frustration with the lack of response from the airline and difficulties in obtaining refunds. Seat allocation issues, uncomfortable seating, and frequent flight cancellations are also mentioned. The airline is criticized for its handling of customer complaints and its reduced level of comfort and hospitality compared to previous experiences. Overall, Air Mauritius is considered one of the worst airlines by customers.

Source: Trustpilot Reviews of Air Mauritius 

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Customer Feedback Analysis of Air Mauritius 

Uncover insights from the Air Mauritius feedback analysis report detailing overbooking, delays, and service issues.

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Custom Date - Dec 25, 2024
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  • Vol MK016 du 18 dec 23

    Vol MK016 du 18 dec 23 ,repas immangeable, petit déjeuner horrible, personnel peu aimable ! Je déconseil cette compagnie qui était super il y a 10 ans

    Sentiment
    • Negative
    Content
    • Food/Meals
    Dec 20, 2023
  • Had a flight Gatwick to Mauritius with…

    Had a flight Gatwick to Mauritius with Air Mauritius, excellent service and best food I've had in a long time on a flight. Friendly and attentive cabin crew and we were even given a gift bag in economy class...

    Sentiment
    • Positive
    Content
    • Food/Meals
    Nov 23, 2023
  • Discusting long que to depart

    The que at the departing airport is 2 hours wait with 100s of people in qué to check in it's utterly slow and the service is disgusting. Avoud at all cost. Do not use this airline

    Sentiment
    • Negative
    Content
    • Customer Service
    Nov 15, 2023
  • Personnel agréable

    Personnel agréable , gentil , aux petits soins . Repas délicieux . Tout était parfait ! Bravo !

    Sentiment
    • Positive
    Content
    • Food/Meals
    Nov 08, 2023
  • Vol annulé et toujours pas remboursé

    Vol annulĂ© et toujours pas remboursĂ©. Sans raison. C’est une vraie arnaque !

    Sentiment
    • Negative
    Content
    • Refund/Reimbursement
    Oct 13, 2023
  • Very poor airline - waiting 1 year to get money back

    Very poor airline. Promised money back and still waiting 1 year. Avoid flying with Air Mauritius, worst airline I have ever used.

    Sentiment
    • Negative
    Content
    • Refund/Reimbursement
    Oct 07, 2023
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-90 Net Promoter
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  • This page displays purchase options and a preview of the customer feedback analysis report for Air Mauritius  based on online reviews collected from Trustpilot. The analysis helps Airline Industry Analysts, Customer Experience Managers, Travel Consultants, Consumer Advocates, Market Research Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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