KFC Malaysia App Review Highlights: Loading, Payment, and Order Issues
Unlock Key Insights: KFC Malaysia App Feedback Report
KFC Malaysia's app is facing major issues such as constant loading problems, payment failures, login difficulties, and order tracking issues. Customers express frustration with slow loading times, app crashes, and the lack of refund options. Users also encounter challenges with account creation and order processing. Overall, the app's performance is deemed unsatisfactory, leading to negative experiences and a decrease in customer satisfaction.
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Outlet keep completing my order on apps but the food yet to be ready. They only deliver 30minutes after I had to call their customer services. Unable to track order via mobile/order no. Such a lousiest app ever. Not recommended at all!
Sentiment
Negative
Content
Food Delivery Service Experience
Jun 07, 2024
NEW VERSION EVERY WEEK BUT STILL LAME
Update every week but still slow loading! Use McDonalds app as example la efficient and user friendly!
Sentiment
Negative
Content
App Performance and Loading Speed
Jun 03, 2024
Slow
Paling slow delay dan lag. Setiap kali nk gune log in. Mcm guna sistem tahun milenium.
Sentiment
Negative
Content
App Performance and Loading Speed
May 31, 2024
Order request (optional)
Stupid developer, remarks only can type maximum 30 characters? Might as well remove this remarks option
Sentiment
Negative
Content
Functionality and Features
May 29, 2024
Lousy app ever I have use
So regret to use this app, always keep loading and loading, at the end the payment is deducted but the order fails and cancelled. What’s wrong with this app? Please fix the error and refund me ASAP. Advise all users better ordering by GRABFOOD or FOODPANDA.
Sentiment
Negative
Content
Payment and Order Processing Issues
May 10, 2024
I DONT RECEIVED MY ORDER!
THIS APP IS NOT SAFETY AT ALL! Either the rider took my food or he send to the wrong house . No chat or call , easy to scam people . I can’t request for REFUND BECAUSE THERE IS NO OPTION FOR REFUND !
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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