KFC Malaysia App Review Highlights: Loading, Payment, and Order Issues
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KFC Malaysia App Review Highlights: Loading, Payment, and Order Issues

KFC Malaysia's app is facing major issues such as constant loading problems, payment failures, login difficulties, and order tracking issues. Customers express frustration with slow loading times, app crashes, and the lack of refund options. Users also encounter challenges with account creation and order processing. Overall, the app's performance is deemed unsatisfactory, leading to negative experiences and a decrease in customer satisfaction.

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Custom Date - Oct 27, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Lousiest app

    Outlet keep completing my order on apps but the food yet to be ready. They only deliver 30minutes after I had to call their customer services. Unable to track order via mobile/order no. Such a lousiest app ever. Not recommended at all!

    Sentiment
    • Negative
    Content
    • Food Delivery Service Experience
    Jun 07, 2024
  • NEW VERSION EVERY WEEK BUT STILL LAME

    Update every week but still slow loading! Use McDonalds app as example la efficient and user friendly!

    Sentiment
    • Negative
    Content
    • App Performance and Loading Speed
    Jun 03, 2024
  • Slow

    Paling slow delay dan lag. Setiap kali nk gune log in. Mcm guna sistem tahun milenium.

    Sentiment
    • Negative
    Content
    • App Performance and Loading Speed
    May 31, 2024
  • Order request (optional)

    Stupid developer, remarks only can type maximum 30 characters? Might as well remove this remarks option

    Sentiment
    • Negative
    Content
    • Functionality and Features
    May 29, 2024
  • Lousy app ever I have use

    So regret to use this app, always keep loading and loading, at the end the payment is deducted but the order fails and cancelled. What’s wrong with this app? Please fix the error and refund me ASAP. Advise all users better ordering by GRABFOOD or FOODPANDA.

    Sentiment
    • Negative
    Content
    • Payment and Order Processing Issues
    May 10, 2024
  • I DONT RECEIVED MY ORDER!

    THIS APP IS NOT SAFETY AT ALL! Either the rider took my food or he send to the wrong house . No chat or call , easy to scam people . I can’t request for REFUND BECAUSE THERE IS NO OPTION FOR REFUND !

    Sentiment
    • Negative
    Content
    • Refund Requests
    May 09, 2024
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Sentiment Analysis (of 30 reviews)
-86 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for KFC Malaysia based on online reviews collected from App Store. The analysis helps Mobile App Developers, Product Managers, Customer Experience Specialists, Digital Marketing Professionals, Business Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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