Fitness Passport MyFP App User Dissatisfaction Overview
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Exclusive MyFP App User Feedback Analysis Report

Fitness Passport MyFP App User Dissatisfaction Overview

The reviews for Fitness Passport MyFP app highlight significant user dissatisfaction due to frequent logouts, 2FA issues, QR code scanning failures, and overall app unreliability. Users express frustration with the app's mandatory usage, constant need for email-based 2FA, and lack of alternative check-in methods like physical cards. Many find the app cumbersome, slow, and unfit for its intended purpose. Suggestions include implementing biometrics or PIN security options, improving QR code scanning functionality, and enhancing overall app reliability to prevent service cancellations.

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Custom Date - Sep 16, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Authenticator not working! Please fix. App does not work for family.

    Sentiment
    • Negative
    Content
    • Login and Authentication Issues
    Jul 31, 2024

  • I've reset my password multiple times through this app to scan/ login at the gym. The app doesn't work. It's stuffed - the old ipad scanners work fine.

    Sentiment
    • Negative
    Content
    • QR Code Scanning Problems
    Jun 27, 2024

  • This app is terrible about 75% of the time when I scan the QR code at my gym it says the QR is invalid. There needs to be a way to manually sign into the gym via the app.

    Sentiment
    • Negative
    Content
    • QR Code Scanning Problems
    Jun 16, 2024

  • Fix it... or you're going to have your customer base cancel the service. We have a family. How can we all be monitoring an email account to verify...

    Sentiment
    • Negative
    Content
    • Technical Support and Communication
    May 25, 2024

  • I can't log into this thing and haven't been able to for weeks. The two factor authentication simply doesn't work and there's no way to contact anyone about it other than here.

    Sentiment
    • Negative
    Content
    • 2FA Complaints
    May 21, 2024

  • Can't get passed the two factor authentication screen, surely it's not even required for a gym app??

    Sentiment
    • Negative
    Content
    • 2FA Complaints
    May 16, 2024
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Sentiment Analysis (of 30 reviews)
-94 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Fitness Passport MyFP based on online reviews collected from Google Play. The analysis helps Mobile App Developers, Product Managers, Customer Experience Specialists, Marketing Professionals, Business Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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