Mixed User Experiences with Mox Bank: Performance and Support Concerns
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Mixed User Experiences with Mox Bank: Performance and Support Concerns

The reviews for Mox Bank highlight a mixture of positive and negative user experiences. While some users appreciate the app's user-friendliness and reliability, many express frustration over frequent crashes, poor customer support, and inconvenient update requirements. Issues such as difficulties in identity verification, bugs leading to false claims, and awkward video calls have also been reported. Users have mentioned privacy concerns regarding video calls and dissatisfaction with the onboarding process. Overall, while the app is praised for its convenience and accessibility, significant improvements in technology, support, and user experience are needed to enhance customer satisfaction.

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • require useles update again i hate this 駛唔駛三兩日就更新一次呀 on9

    Sentiment
    • Negative
    Content
    • Frequent Updates
    Nov 02, 2024

  • Has anyone had trouble updating or installing the app?

    Sentiment
    • Negative
    Content
    • Onboarding Experience
    Oct 09, 2024

  • 31 Oct, 2024

    Sentiment
    • Positive
    Content
    • User Experience
    Oct 06, 2024

  • ممتاز فضل۔ ،چ ک

    Sentiment
    • Positive
    Content
    • User Experience
    Oct 03, 2024

  • Good app easy to use

    Sentiment
    • Positive
    Content
    • Convenience and Usability
    Sep 27, 2024

  • 垃圾又問攞身份證，個個月都攞，又影相，影LLM

    Sentiment
    • Negative
    Content
    • Identity Verification Challenges
    Sep 23, 2024
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Sentiment Analysis (of 30 reviews)
-14 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Mox Bank based on online reviews collected from Google Play. The analysis helps Product Managers, Customer Experience Specialists, Banking Executives, App Developers, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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