Mixed Feedback on Chase Mobile App
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Mixed Feedback on Chase Mobile App

Comprehensive Chase Mobile App Feedback Analysis Report

Mixed reviews for the Chase Mobile app with users praising its efficiency and ease of use while others criticize its frequent crashes, lack of features like running balance, and poor customer support. Complaints include issues with logins, freezing, and the need for constant updates. Despite some positive feedback, concerns over privacy, incomplete reports, and the app's reliability persist.

Source: Google Play Reviews of Chase Mobile

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Customer Feedback Analysis of Chase Mobile

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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  • Lately, this app seems to constantly have problems connecting to chase and when it does connect, it freezes up when trying to add a bank account to pay my credit card. Update: Oct 12, fingerprint log in stopped working, same phone and pretty sure same fingerprints. Quite an inconvenience when I have to reset my password cause I don't remember my username and password. Hence, setting up fingerprint log in.

    Sentiment
    • None
    Content
    • Account Connectivity Problems
    Mar 13, 2024

  • Jesus do they hate customer support. Pretty much the only way to actually get help online is to call, go through a bunch of redirects, then say a bunch of information just so you can fix a 2 minute issue. The only way I could find to contact for support, their secure message center, and this is the response I get: "your email inquiry requires the expertise of another team. For assistance please contact our Customer Service Department at _________" quit making it so easy, so difficult

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Mar 12, 2024

  • The app needs an updat every week, the reports are incomplete and i did not get the miles for spending more money here.

    Sentiment
    • Negative
    Content
    • App Updates and Maintenance
    Mar 12, 2024

  • This app is trash everytime I log in it tells me that it cannot find my username or password. My username is the same and I have to make a new password to get into my app every damn time! Do not get a Chase credit card because of this app right here!

    Sentiment
    • Negative
    Content
    • Account Connectivity Problems
    Mar 12, 2024

  • Very convenient; however, the app has a tendency to crash rather frequently. This makes it difficult to see your account activity when checking in.

    Sentiment
    • Negative
    Content
    • App Performance Issues
    Mar 12, 2024

  • 😤😡🤬...Man at Bank: "Card will load to app in half an hr." Customer Service(7 hrs later): "Nope, you gotta wait fer yer card to come in the mail. The app(the next day): "You're locked out of your online account(so WHAT you're just checking your balance bich, ioncare). Call us to get it unlocked." Fraud Department: "Nope" Me: "Why" Fraud Dept.: "🤷" Me: "Supervisor!" "Supervisor": "🤷‍♀️" Me: "YOUR supervisor!" 🤷‍♀️: "in 7 days."

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Mar 12, 2024
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40 Net Promoter
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  • This page displays purchase options and a preview of the customer feedback analysis report for Chase Mobile based on online reviews collected from Google Play. The analysis helps Mobile App Developers, Product Managers, Customer Experience Specialists, Market Research Analysts, Financial Services Executives to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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