User Feedback on myPTPTN App Highlights Major Technical Issues
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User Feedback on myPTPTN App Highlights Major Technical Issues

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The reviews for the myPTPTN app reveal significant dissatisfaction among users, with many reporting persistent technical issues such as crashes, login failures, and difficulties in identity verification. Users express frustration over frequent updates that do not resolve these problems, leading to a perception of the app as ineffective. Complaints highlight the inability to access essential functions like checking balances and confirming repayments. Additionally, users are aggravated by the app's poor design and the need to visit physical locations for support. Overall, the feedback points to a pressing need for improvements to enhance user experience and functionality.

Source: Google Play Reviews of myPTPTN

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Customer Feedback Analysis of myPTPTN

Insightful myPTPTN app user feedback report uncovering key issues like crashes, login problems, and more.

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Custom Date - Jan 30, 2025
Popular Phrases (limited preview)
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Featured Content
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  • File myptptn babi ???👎👎👎😡

    Sentiment
    • Negative
    Content
    • User Experience
    Nov 26, 2024

  • Pikirkan sendiri apa masalahnya, letih dah ni

    Sentiment
    • Negative
    Content
    • User Experience
    Nov 15, 2024

  • Good

    Sentiment
    • Positive
    Content
    • User Experience
    Nov 08, 2024

  • Kenapa update banyak sangat aduhh

    Sentiment
    • Negative
    Content
    • Frequent Updates
    Oct 17, 2024

  • kenapa tk dpt msuk ekyc ptptn saya..

    Sentiment
    • Negative
    Content
    • Login Issues
    Jul 15, 2024

  • Terbaik 👍

    Sentiment
    • Positive
    Content
    • User Experience
    Jun 25, 2024
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Sentiment Analysis (limited preview)
-74 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for myPTPTN based on online reviews collected from Google Play. The analysis helps Mobile App Developers, Product Managers, Customer Experience Specialists, UX/UI Designers, Digital Transformation Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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