Critical Review of Starbucks HK App
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Starbucks HK App Review Analysis: Unlock User Satisfaction

Critical Review of Starbucks HK App

The online reviews for Starbucks Hong Kong's app highlight numerous issues including login problems, payment failures, account lockouts, and overall poor functionality. Users express frustration with lost money during registration, inability to apply coupons, and the app's constant need for updates. Many customers criticize the lack of responsiveness from customer service and the app's significant decline in performance compared to previous versions.

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Custom Date - Oct 22, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • What a stupid app

    Cannot apply coupon to mobile order, no upgrade for this function?

    Sentiment
    • Negative
    Content
    • Ordering process and coupons
    Jun 10, 2024
  • 食錢app

    登記做左會員，比錢買埋卡，再開app時 登錄唔到

    Sentiment
    • Negative
    Content
    • Login and account issues
    Jun 02, 2024
  • Payme 增值食錢

    用payme增完增，個app冇加到錢！食錢app!

    Sentiment
    • Negative
    Content
    • Payment problems
    May 11, 2024
  • Showing Chinese while language setting is English

    Terrible software design
    Lack of QA or testing

    Sentiment
    • Negative
    Content
    • App functionality and performance
    Apr 04, 2024
  • 垃圾APP

    Online order一杯咖啡 load成十分鐘都load唔到
    行到

    Sentiment
    • Negative
    Content
    • App functionality and performance
    Mar 28, 2024
  • I really wonder if the developer uses this app himself

    Crashes all the time. Too much lag

    Sentiment
    • Negative
    Content
    • App functionality and performance
    Mar 14, 2024
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Sentiment Analysis (of 30 reviews)
-100 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Starbucks Hong Kong based on online reviews collected from App Store. The analysis helps Mobile App Developers, Product Managers, Customer Experience Managers, Digital Marketers, Business Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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