Marco's Pizza App Faces Severe User Criticism and Technical Issues
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Marco's Pizza App Faces Severe User Criticism and Technical Issues

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The Marco's Pizza app has faced significant criticism from users, primarily due to its inability to function properly. Many reviews highlight that the app crashes or fails to open entirely on various devices, causing frustration for customers trying to log in or order. Issues such as problems with account creation, reward access, and inaccurate delivery areas further contribute to dissatisfaction. While some users appreciate the pizza quality, the app's performance has led many to consider alternative options. Overall, the app's unreliability has negatively impacted customer loyalty and satisfaction, making it imperative for the company to address these technical issues urgently.

Source: Google Play Reviews of Marco's Pizza

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Customer Feedback Analysis of Marco's Pizza

Uncover the critical feedback on Marco's Pizza app with our in-depth analysis report. Pinpoint areas for improvement.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Yeah it doesn't work. Like. At all. It never worked well and now it just crashes.

    Sentiment
    • Negative
    Content
    • Crashes and Bugs
    Oct 09, 2024

  • App can't figure out mapping correctly for deliveries... apparently a store won't deliver to you because you're "outside of delivery area" when I'm barely 3 miles from the store.

    Sentiment
    • Negative
    Content
    • Delivery and Order Issues
    Oct 07, 2024

  • I could never log in with the app. I can log in on the website without issue, just never in the app.

    Sentiment
    • Negative
    Content
    • Login Problems
    Oct 06, 2024

  • Apps fine. Get pizza in a good way. Good quality. The -2 stars is it is a pain to actually make an account and sign up. All my orders have been via guest. The password chooser is literally like playing the password game. You have to do so much.

    Sentiment
    • None
    Content
    • Account Creation Difficulties
    Oct 06, 2024

  • App hasn't stayed open for months. Try to open, it stays open about 5 seconds and shuts right down.

    Sentiment
    • Negative
    Content
    • Crashes and Bugs
    Oct 05, 2024

  • Used to work great, but now it crashes every time I open it. I can't even log in to it. Tried uninstalling and reinstalling, to no avail.

    Sentiment
    • Negative
    Content
    • Crashes and Bugs
    Oct 03, 2024
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Sentiment Analysis (limited preview)
-97 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Marco's Pizza based on online reviews collected from Google Play. The analysis helps App Developers, Product Managers, Customer Service Managers, Marketing Professionals, Business Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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