Holiday Inn Chicago Dwtn Wolf Point: Mixed Reviews Highlighting Cleanliness, Customer Service, and Location
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Holiday Inn Chicago Dwtn Wolf Point: Mixed Reviews Highlighting Cleanliness, Customer Service, and Location

350 W Wolf Point Plaza Building 2, Chicago, IL 60654, United States

Mixed reviews were given for Holiday Inn Chicago Dwtn Wolf Point. Guests appreciated the location and friendly staff but complained about cleanliness, room conditions, and customer service. Issues included unwelcoming front desk experiences, cleanliness problems like found hairs and substances in the bathroom, noise disturbances, poor heating, delays in receiving deposits back, and high parking fees. Some staff members were praised for their helpfulness, while others were criticized for rudeness. Overall, the hotel's pricing and location were highlighted as positive aspects, but various service and facility shortcomings were noted.

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Popular Phrases (of 30 reviews)
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Featured Content
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  • 직원 분도 친절하고 호텔 객실이며 로비 등 조식 먹는 곳 모두 다 깨끗하고 좋음 조식 종류도 다양하게 있어서 좋았어요 위치도 좋아요 👍

    Sentiment
    • Positive
    Content
    • Overall Experience

  • I booked the king suite with skyline view and it was dirty! Even the quilt was dirty! I told to the customer suport and they don’t even apply! The heat was too noisy we couldn’t sleep !

    Sentiment
    • Negative
    Content
    • Room Cleanliness

  • We stayed here a charge “deposite” $100 was needed. No receipt nor 100$ deposit back after check out then, I had call private to get through and talk too someone. Not professional.

    Sentiment
    • None
    Content
    • Front Desk Service

  • Everything Was Ok Except The Shower Didn’t Get Hot And It’s Been 6 days and Still Didn’t receive my 100$ deposit back

    Sentiment
    • None
    Content
    • Front Desk Service

  • Great experience because of the amazing hospitality of Taniya. Ask for her and she will provide service with a spirit of excellence.

    Sentiment
    • Positive
    Content
    • Staff Friendliness

  • Ms. Taniya was professional, cordial, energetic, and professional. I love being in IHG hotels, and I appreciate how wonderful the customer service is. Ms. Taniya made my visit spectacular. Thank you!

    Sentiment
    • Positive
    Content
    • Staff Friendliness
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Sentiment Analysis (of 30 reviews)
17 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Holiday Inn Chicago Dwtn Wolf Point, an IHG Hotel based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Hospitality Consultants, Marketing Professionals, Hotel Investors to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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