Holiday Inn Chicago Dwtn Wolf Point: Mixed Reviews Highlighting Cleanliness, Customer Service, and Location
Unlock Key Insights: Holiday Inn Chicago Customer Feedback Report

Holiday Inn Chicago Dwtn Wolf Point: Mixed Reviews Highlighting Cleanliness, Customer Service, and Location

350 W Wolf Point Plaza Building 2, Chicago, IL 60654, United States

Mixed reviews were given for Holiday Inn Chicago Dwtn Wolf Point. Guests appreciated the location and friendly staff but complained about cleanliness, room conditions, and customer service. Issues included unwelcoming front desk experiences, cleanliness problems like found hairs and substances in the bathroom, noise disturbances, poor heating, delays in receiving deposits back, and high parking fees. Some staff members were praised for their helpfulness, while others were criticized for rudeness. Overall, the hotel's pricing and location were highlighted as positive aspects, but various service and facility shortcomings were noted.

Best for
  • Hotel Managers
  • Customer Service Trainers
  • Hospitality Consultants
  • Marketing Professionals
  • Hotel Investors

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.

Purchased users
18 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!
Preview

Here, you can see the limited preview of this report for only 30 reviews.

Export
Popular Phrases (of 30 reviews)
see all >>
Featured Content
see all >>

  • 직원 분도 친절하고 호텔 객실이며 로비 등 조식 먹는 곳 모두 다 깨끗하고 좋음 조식 종류도 다양하게 있어서 좋았어요 위치도 좋아요 👍

    Sentiment
    • Positive
    Content
    • Overall Experience

  • I booked the king suite with skyline view and it was dirty! Even the quilt was dirty! I told to the customer suport and they don’t even apply! The heat was too noisy we couldn’t sleep !

    Sentiment
    • Negative
    Content
    • Room Cleanliness

  • We stayed here a charge “deposite” $100 was needed. No receipt nor 100$ deposit back after check out then, I had call private to get through and talk too someone. Not professional.

    Sentiment
    • None
    Content
    • Front Desk Service

  • Everything Was Ok Except The Shower Didn’t Get Hot And It’s Been 6 days and Still Didn’t receive my 100$ deposit back

    Sentiment
    • None
    Content
    • Front Desk Service

  • Great experience because of the amazing hospitality of Taniya. Ask for her and she will provide service with a spirit of excellence.

    Sentiment
    • Positive
    Content
    • Staff Friendliness

  • Ms. Taniya was professional, cordial, energetic, and professional. I love being in IHG hotels, and I appreciate how wonderful the customer service is. Ms. Taniya made my visit spectacular. Thank you!

    Sentiment
    • Positive
    Content
    • Staff Friendliness
  • See All Reviews
Sentiment Analysis (of 30 reviews)
17 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel, PDF and PowerPoint attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

See a Sample Report Buy Now
One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
18 users purchased a report in the last 24 hours.
See a Sample Report Purchase This Report from $18
One-time purchase without hidden or recurring costs!
Similar Reports
  1. Unlock In-Depth Crowne Plaza Chicago Guest Feedback Insights
    Google Business Reviews 68
  2. Unlock Insights: Hotel Chicago West Loop Customer Feedback Report
    Google Business Reviews 96
  3. Unlock Fairmont Chicago's Customer Feedback Insights
    Google Business Reviews 71
Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Holiday Inn Chicago Dwtn Wolf Point, an IHG Hotel based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Hospitality Consultants, Marketing Professionals, Hotel Investors to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 30 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Google Business and is not associated with or supported by Google Business in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Google Business's terms of use, including copyright regulations, when utilizing the extracted review data.