Crowne Plaza Chicago West Loop: Mixed Reviews Highlight Room Concerns and Location Benefits
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Crowne Plaza Chicago West Loop: Mixed Reviews Highlight Room Concerns and Location Benefits

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25 S Halsted St, Chicago, IL 60661, United States

Mixed reviews for Crowne Plaza Chicago West Loop reveal concerns about outdated rooms, noise levels, and parking fees. Positive aspects include the convenient location near restaurants and attractions, friendly staff, and clean rooms. Recommendations highlight the need for room renovations, improved soundproofing, and transparent pricing policies.

Source: Google Business Reviews of Crowne Plaza Chicago West Loop, an IHG

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Customer Feedback Analysis of Crowne Plaza Chicago West Loop, an IHG

Gain insights into Crowne Plaza Chicago West Loop with a detailed customer feedback analysis. Ideal for enhancing guest experience.

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  • Great location and great view to the buildings at night. The only thing I don't like is they lock the heater to 70F max in even in the winter. It was cold inside that room.

    Sentiment
    • Positive
    Content
    • Room Quality

  • All meeting room are locked. No small meetings rooms for short time use. Lobby is loud and noisy, not a good place to use.

    Sentiment
    • Negative
    Content
    • Hotel Amenities

  • Rooms were adequate size. The bathroom layout not very user friendly. Bed was pretty comfortable. A lot of road noise in our room as overlooking the highway.

    Sentiment
    • None
    Content
    • Room Quality

  • I had a bad situation, prices extremely reasonable, staff so warm and kind, Alexander is amazing and so sweet

    Sentiment
    • Positive
    Content
    • Staff Service

  • Stayed here for 3 nights for phish at United center in October. Tipped $50 at check in and got a serious room upgrade. Had a blast all weekend. Nice hotel.

    Sentiment
    • Positive
    Content
    • Overall Experience

  • Good location if you need to be near Greektown or the West Loop. Plenty of options within walking distances. The hotel and rooms both show an older design. Self parking was $54 a night.

    Sentiment
    • None
    Content
    • Location Convenience
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30 Net Promoter
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  • This page displays purchase options and a preview of the customer feedback analysis report for Crowne Plaza Chicago West Loop, an IHG Hotel based on online reviews collected from Google Business. The analysis helps Hotel Managers, Travel Industry Analysts, Customer Experience Specialists, Marketing Professionals, Hospitality Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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