Fairmont Chicago - Millennium Park: Mixed Reviews and Areas for Improvement
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Fairmont Chicago - Millennium Park: Mixed Reviews and Areas for Improvement

200 N Columbus Dr, Chicago, IL 60601, United States

Mixed reviews for Fairmont Chicago - Millennium Park. Guests appreciate the location and some staff members' exceptional service. However, concerns were raised about cleanliness, hidden fees, outdated rooms, and poor customer service. Issues with room readiness, housekeeping, and noise disturbances were highlighted, affecting overall satisfaction. Recommendations include improving communication, room maintenance, and service quality.

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Featured Content
  • House keeping was subpar! Price was high but there were no disposable cups for coffee machine. The reusable cups were not cleaned. Trash was not removed from the counters. They did beds and replaced towels. That’s is it! Escalators made a lot of noise. I will not book this hotel again.Rooms: Rooms were ok

    Sentiment
    • None
    Content
    • Room Cleanliness
  • Excellent

    Sentiment
    • Positive
    Content
    • Room Amenities
  • Very good

    Sentiment
    • Negative
    Content
    • Room Amenities
  • Our stay was so amazing! Ramona our housekeeper was so knowledgeable and helpful!!! She was amazing to have as new comers to the city! TREASURE HER!!

    Sentiment
    • Positive
    Content
    • Staff Friendliness
  • The staff is great. My room wasn't very clean. The bathroom sink still had toothpaste and other residue on the counter.

    Sentiment
    • Positive
    Content
    • Room Cleanliness
  • Customer service fail. Couldn’t meet a basic request made at 9:30pm until 9am next day.

    Sentiment
    • Negative
    Content
    • Customer Service
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Sentiment Analysis (of 30 reviews)
17 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Fairmont Chicago - Millennium Park based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Hospitality Consultants, Marketing Professionals, Hotel Investors to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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