Mixed Reviews for Hotel Chicago West Loop near United Center
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Mixed Reviews for Hotel Chicago West Loop near United Center

Unlock Insights: Hotel Chicago West Loop Customer Feedback Report

1622 W Jackson Blvd, Chicago, IL 60612, United States

Hotel Chicago West Loop attracts mixed reviews, with positives highlighting friendly staff, recent renovations, and convenient location near the United Center. However, recurring complaints mention room size, cleanliness issues, noisy hallways, and unexpected parking charges causing dissatisfaction among guests.

Source: Google Business Reviews of Hotel Chicago West Loop

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Customer Feedback Analysis of Hotel Chicago West Loop

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  • $250 for one night. Too expensive for a room that small. Hair in shower and no toiletries. They had some used shampoo in the shower.

    Sentiment
    • Negative
    Content
    • Room Cleanliness

  • Rooms are very tiny. The fitness room is even tinier. Service was good, and the location was good if you wanted something close to the United Center. It's within walking distance. There is also a train stop very nearby. There aren't many restaurants in the area.I wouldn't consider this a great value place since it's not close to most of the sight seeing areas.

    Sentiment
    • Positive
    Content
    • Room Size and Amenities

  • Buenas tardes, quiero saber desde cuanto tiene las habitaciones para 2 personas? Y que documentos piden para hospedarse

    Sentiment
    • Positive
    Content
    • Booking and Reservation Process

  • Good hotel! Staff is friendly and it's nearby the United Center, great location for events there, CTA is nearby and in a short time you are in downtown Chicago and the view from the room on the Chicago Skyline was just incredible!

    Sentiment
    • Positive
    Content
    • Location Convenience

  • Smaller room than expected, but we didn't have to stay long. The United Center was really close, so we didn't have that far to go.Nearby activities: United CenterFood & drinks: Park Tavern restaurant is amazing

    Sentiment
    • Positive
    Content
    • Location Convenience

  • So close the the united center! Easy check in/check out.Rooms: Small but very good for a small trip. Had everything we could have neededNearby activities: Lots of restaurants, events, and options near byWalkability: About a half mile from the united center

    Sentiment
    • Positive
    Content
    • Location Convenience
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57 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for Hotel Chicago West Loop based on online reviews collected from Google Business. The analysis helps Hotel Managers, Hospitality Consultants, Marketing Professionals, Customer Service Trainers, Investors in Hospitality Sector to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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