Critical Feedback Analysis of Grand Excelsior Hotel Bur Dubai
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Burdubai - Kuwait St - Al Mankhool - Dubai - United Arab Emirates
Negative reviews dominate feedback for Grand Excelsior Hotel Bur Dubai, citing issues with cleanliness, outdated decor, poor service, and misbehaving staff. Guests complain about limited food options, dirty rooms, bad smells, noise disturbances, and unexpected charges. Despite a convenient location, the hotel falls short on room quality, maintenance, and customer service, receiving criticism for overcharging guests, lack of cleanliness, and insufficient amenities. Recommendations include significant renovations, improved staff training, and better cleanliness standards to enhance the overall guest experience.
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Absolutely horrendous experience Staff members were very rude and unprofessional,Worst customer service, I would not recommend this hotel to stayThe staff needs to be trained well on how to behave with their customers.Very Dirty room. Toilet was worse.
Sentiment
Negative
Content
Poor Service and Staff Behavior
Overall good experience.Numbers of restaurant for choice available in same building.Bar with big screen for IPL match.One thing noted no water available at reception when arrived.u need to buy at own expense.Food & drinks: More than four bar and pub offer different facilities.like Indian music,IPL match,terrace bar and night club with Russian dance.
Sentiment
None
Content
Location and Accessibility
Great location,but hotel n rooms were too old,food n restaurant services are too poorMax tourists are Indian but not getting their tasteRooms: Vary old need renovations,bathrooms are vary smallFood & drinks: Vary poor quality n service over loaded guests in a small size restaurant for buffet breakfast every body struggling for food oh my god….😞😔😌
Sentiment
Negative
Content
Food Quality and Options
The worst hotel I have ever stayed anywhere in the world. Booked from 12th April to the 23rd April and had to leave on the 16th. Where can I start…..instead of a 4 star it’s a 2 star.My experience was horrendous - second night in I received a cleaning bill of 1500AED after room services cleaned up our room. Due to the fact it was obviously a situation where body fluids (vomit) had to be cleaned I was okay to pay and just move on. Now day after this I receive another cleaning bill of 2000AED fro...
Sentiment
Negative
Content
Billing and Extra Charges
Poor service , poor room quality, they charge money for a small stain on towel even if it is washable
Sentiment
Negative
Content
Billing and Extra Charges
POOR QUALITY HOTEL ROOM AN STAFF IS VERY MISSBHEAVING AND ARE CHARGING EXTRA FOR TOWEL USE
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This page displays purchase options and a preview of the customer feedback analysis report for Grand Excelsior Hotel Bur Dubai based on online reviews collected from Google Business. The analysis helps Hotel Management Professionals, Hospitality Consultants, Travel and Tourism Analysts, Customer Service Trainers, Hotel Investors to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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