Mixed Reviews for Thistle London Holborn
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Mixed Reviews for Thistle London Holborn

Unveil Thistle London Holborn Feedback Insights

36-37 Bloomsbury Way, London WC1A 2SD, United Kingdom

Mixed reviews for Thistle London Holborn with comments on location, cleanliness, room conditions, staff service, and facilities. Guests mention issues with booking accuracy, room cleanliness, hot water availability, outdated facilities, and unresponsive staff. Some positive remarks on location, friendly staff, and breakfast quality.

Source: Google Business Reviews of Thistle London Holborn

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Customer Feedback Analysis of Thistle London Holborn

Explore our in-depth analysis of Thistle London Holborn customer feedback on service, cleanliness, and amenities.

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  • Had to lug bags up and down stairs even after using the lift. Opted not to get the £7 bar voucher so they would service the room and replenish the shower gel, but they didn't replenish it. If they are going to do the right thing and use big bottles fixed to the wall not the tiny single use bottles they must refill them daily as guests can't do much about it if they are in the shower when they realise they are empty.Food & drinks: Service in the restaurant was quick and food was OK, but no draught beers available

    Sentiment
    • None
    Content
    • Room Facilities and Amenities

  • La habitación nos la dieron más tarde de la hora de entrada (15.00). El recepcionista cambiaba su turno justo a esa hora y se olvidó de nosotros. La habitación muy pequeña y el baño de muy mala calidad y sin amenities. El desayuno muy pobre, poca fruta y poco donde elegir. Muy buena ubicación pero servicio e instalaciones pobres. No repetiremos.Rooms: Baños viejos y pequeños.Food & drinks: Desayunos pobres. Poca variedad. Café bastante malo.

    Sentiment
    • Negative
    Content
    • Room Size and Comfort

  • Great customer service, big shout out Ayisha for being very helpful, would definitely return to the hotel

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Service

  • Cozy, friendly staff and great location , feels like home

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Service

  • Great location for the Dominion theatre and a good all round hotel, absolutely nothing not to like about it.

    Sentiment
    • Positive
    Content
    • Location and Accessibility

  • Horrible door staff. I would try another hotel.

    Sentiment
    • Negative
    Content
    • Staff Friendliness and Service
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Sentiment Analysis (limited preview)
37 Net Promoter
Score
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Languages (limited preview)
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