Mixed Reviews for Hilton London Olympia - Location, Breakfast Quality, and Room Comfort Highlighted
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Mixed Reviews for Hilton London Olympia - Location, Breakfast Quality, and Room Comfort Highlighted

380 Kensington High St, London W14 8NL, United Kingdom

Mixed reviews for Hilton London Olympia, with positive comments on location, breakfast quality, and room comfort, but negatives highlighting issues with room cleanliness, noise, and outdated facilities. Guests appreciate the friendly staff and convenient transportation options nearby.

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  • Hotel Managers
  • Hospitality Industry Analysts
  • Customer Experience Professionals
  • Marketing Strategists
  • Travel Consultants

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Popular Phrases (of 30 reviews)
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Featured Content
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  • Breaks noise regulation regularly. Today: started work before 7. It wakes your neighbours up

    Sentiment
    • Negative
    Content
    • Room Size and Air Conditioning

  • Front desk staff very helpful indeed, they are very eager to serve you and treat you as an individual too.

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Service

  • Lovely hotel centrally located , friendly staff

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Service

  • The rooms are dark and dingy. I was told to wait 10 minutes to get hot water. Refurbed rooms don’t look too different either. Doors slam really loudly.

    Sentiment
    • None
    Content
    • Room Comfort and Amenities

  • A decent hotel with nice rooms let down by poor customer service at check-in. The restaurant staff were very good.Nearby activities: Ideal for events at the Olympia

    Sentiment
    • None
    Content
    • Hotel Facility Quality

  • Hizmet olarak çok gĂŒzel bir oteldi. Özellikle Volkan bey ve Fadime hanım çok gĂŒler yĂŒzlĂŒ ve ilgiliydi. Tekrar Londra’ya gelsem yine bu otelde kalırım.

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Service
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Sentiment Analysis (of 30 reviews)
34 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Hilton London Olympia based on online reviews collected from Google Business. The analysis helps Hotel Managers, Hospitality Industry Analysts, Customer Experience Professionals, Marketing Strategists, Travel Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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