Mixed Reviews Highlighting Noise Disturbances and Service Quality at The Westin Dubai Mina Seyahi Beach Resort & Marina
Uncover Insights from The Westin Dubai's Customer Feedback

Mixed Reviews Highlighting Noise Disturbances and Service Quality at The Westin Dubai Mina Seyahi Beach Resort & Marina

Dubai Marina - Dubai - United Arab Emirates

The Westin Dubai Mina Seyahi Beach Resort & Marina receives mixed reviews from guests. While some praise the location, views, and service quality, others are disappointed due to ongoing construction noise, inconsistent training among staff, and issues with the kids club. Positive highlights include the beautiful hotel complex, excellent service, and good food options, but negative aspects such as noise disturbances, problematic staff encounters, and the need for better training stand out.

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  • Beautiful hotel complex in a prime location in Dubai Marina. Great views of bluewaters and ocean.Very good location for touring and exploring Dubai. Professional staff and beautiful premises.

    Sentiment
    • Positive
    Content
    • None
  • Great location and facilities, but such a consistently poor service and training that after every visit we feel like we should give other hotels a try instead. The towel boy just spent 1.5 hours hounding us for towel tickets soon as we arrived to the kids swimming pool with two toddlers and paid for the cabana. Naturally toddlers being toddlers, they didn’t wait for us to get all our admin together do mum and I split up to get the check-in sorted. Then the towel boy (Lachmar) disappeared so we put the remaing towel passes down and went to the swimming pool. Next thing I see he approaches my wife at the pool with the manager and tells her that he will report her. Report her for what?! We go back to the cabana that we already paid for and give him the towel tickets (although I have already previously given him tickets that day too, so it’s not like there is any reason to hassle your paying guests, much less, to make such public humiliation). In the end, the guy gets his coveted tickets and we are still waiting for the towels :)))

    Sentiment
    • Negative
    Content
    • None
  • Wonderful hotel. Great views. Nice ambience. Memorable trip.

    Sentiment
    • Positive
    Content
    • None
  • Loved it. Specially the food in Mina's Kitchen, Nice location with access to beach

    Sentiment
    • Positive
    Content
    • None
  • Great 👍Rooms: Clean roomNearby activities: Private beach

    Sentiment
    • Positive
    Content
    • None
  • Lovely Iftar buffet! So many options for vegetarians. Awesome ambience

    Sentiment
    • Positive
    Content
    • None
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Sentiment Analysis (of 30 reviews)
80 Net Promoter
Score
Popular Topics (of 30 reviews)
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